SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's just what I expected. Very practical. I'll order different colors because I loved it and the price is great.
The bag really liked! Quality of fabric, zippers, seams-everything is fine! Inside there are two compartments with a zipper. The size is optimal, very roomy. Thank you store!
Everything is fine, the bag is good
Nylon bag with several compartments, I like it for day to day. Fast shipping and all good. No need to contact the store.
Excellent bag, all locks work, threads do not stick out. Recommend!!!
Super handbag, really liked, everything came quickly, without marriage, I recommend)))
Perfect as usual
Пришла за 28 дней, целая, с оригинальной биркой. Хорошо везде прошита, нитки не торчат. качество хорошее, продавец положил в подарок резинку для волос) Сумка большая, вместительная в большой отдел вошло 3 тетради А4 и ещё осталось место, замки все работают
СПАСИБО Продавцу за сумку!Супер всё сходится по описанию.Мне очень нравится.Резинка с бантиком тоже есть.РЕКОМЕНДУЮ Покупателям Сумка классная!
Товар качественный, доставка - 14дней. Продавца рекомендую.
Kachestvo otlichnoe, horowo swito!! Dovolna!!
cremalleras en mal estado y material muy malo
Хорошая сумочка, прошита аккуратно, все змейки рабочие, много карманов. Размер и качество - всё соответствует ожиданиям Доставка была молниеносной. И прислали Новой Почтой ( а не, прости Господи, укрпочтой)
Gostei muito, entrega em 18 dias em Portugal. Recomendo.
Не совсем то, что ожидала и к тому же не работает две молнии
this is the 2nd bag I've gotten. the first one had two broken zippers so I ordered a second one. this one is perfect and I love it. I will be ordering one of each style.
Все отлично.Спасибо.
The goods came very quickly. Handbag quality. Color saturated as in the photo.
The color is not as bright as in the picture, plus the goods came very much in a crumpled state
хорошая, вместительная сумка. Сшита хорошо, много отделов...
As described, the closures work perfect, and the matter looks tough, excellent quality. Delivery was fast, despite the times of pandemic.
good
Bag Super! Delivery less than a month. Special thanks for the gift!
I liked it very much. Thank you.
Fire
The bag is super, I already have a third of this series, very comfortable!!!!
Заказ дошел очень быстро. Сделано хорошо. Заказываю сумки у этого продавца не в первый раз. Каждый раз я довольна: во-первых , по функциональности - все кармашки по делу и очень удобно расположены; во-вторых, нормальное качество; в-третьих, на долго хватает; в-четвертых, удобно иметь сумки из одного любимого цвета в разных модификациях и размерах. В посылке был маленький подарок.))
I love the purse but the back zipper is messed up. other than that it's great.
The bag came very quickly! In 10 days! I ordered for a friend, she is very pleased.
32 days to Chelyabinsk from the moment of order. Track is tracked until received. The order came whole, without damage. Bags are cool, my wife is happy. Sewn perfectly, enough for several seasons. The color is nice. I recommend the store and the goods.
Unfortunately the closures are all bad
The bag is good, all the locks work, the smell is no color as in the picture. The parcel was two months old.
К самой сумке претензий нет. Прогадала с размером - не влазит папка с бумагами А4..
ок
Envois Super rapide recommande +++
It's perfect.
Corresponds to the description, the product is satisfied
Bag Super!!! The store also put a rubber for the hair, for which he thanks!
Everything is fine, everything works, the threads do not stick out. Thank you.
The bag is cool! Went 1 month
The bag is small, but roomy. Worn on the shoulder, the handle strap is strong, all locks are whole, the color matches. Delivery a little more than a month to Kemerovo. I am happy with the purchase, I recommend the store.
Very pretty, just the perfect size
The product as described as well. Thanks
I did not come, AliExpress returned the money.
The bag is roomy, comfortable, all the locks work. Pockets on the lock-7. Without a Lock 2 more small.
The bag is super, corresponds to the description.! Packed well! Thank you store and shipping service! I recommend the seller.
Item as described. Fast shipping and great communication from store. Thank you!
Good quality, just like the description, no complaints in quality. The shipment took a long time, it almost didn't arrive.
Spoiled are locks..
A wonder, all perfect!