SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel arrived on time. The order is very satisfied, the wallet actually looks better than in the photo. I recommend the goods and the store.
A good quality purse, I recommend to purchase.
It's been a long time. The color is very different from what is in the photo. Very unhappy
Its thinner than I thought but its nice.
Everything is fine. It seems natural, it is difficult to determine, as the edges are rolled. But there is no smell of chemistry. The castle opens well. The size of the purse is bigger than I expected.
Product beautiful
Fast delivery. like good.
Dim but cool thanks for the fast delivery
Perfect!
The purse is good, came to the Altai Territory in about 2 weeks, externally the description corresponds to the declared store, it looks like natural skin, but the inner pockets are exactly leatherette, for 1396 R in principle will go.
VERY BEAUTIFUL! Thank you!
Purse bought as a gift. Sewn very neatly. All lines are even. Do not be ashamed. Came on the specified date. I'm happy with the purchase.
She's beautiful! Smells like leather. The closures work perfect, it came to me sooner than expected, thanks!
Exquisite
Very cool wallet, fast delivery. Recommend!
Заказ выслали на следующий день, получил через месяц. Кошелёк отличного качества: натур. кожа, отличная отделка, замки ходят хорошо. Петелька коженная с хорошей застёжкой. Продавца однозначно рекомендую.
замечательный кошелёк)) по качеству претензий нет, спасибо продавцу. описанию соответствует.
Кошелек понравился, соответствует описанию
Nice purse. All seams are neatly stitched. In reality, it looks paler.
Быстро, качественный
Кошелёк хороший. На ремешке (идёт в комплекте), сразу сломалась заклёпка как только одел на руку, он мне не нужен был, но не приятно.
Smells like skin. Fast delivery ..
Pattern coloring is inconsistent
All good for now.
I liked it very much, the skin. Delivery 2 weeks.
Wallet is real laksheri!! Wife is delighted! Nice cat!!! 3D drawing
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Product good looking!!
The wallet is good. Leather. Large, even the phone fits.
It's big and pretty and skin is very good
The quality is excellent! Nice to the touch! His wife liked it! Despite quarantine the package reached in 20 days! The producer recommend!
Good thing, but not very roomy) hoped that the phone with keys would come in, but no. There is nice skin smell, soft good zipper. If desired, you can put a bunch of plastic and little things. As a wallet in which you can put another phone at once. The purchase is very satisfied
Corresponds to the description, good, beautiful, like
Very beautiful wallet!
I order a second time. I liked it very much. The first had to give a friend. Quality is super. Thanks to the store, the seller did not communicate. Delivery this time was very long, almost two months. The first time I ordered, came weeks for 2.5.
super+++++++++++
Terrible goods! the appearance is disgusting! I with this and I will not walk! not at all what we are shown in the photo...
It's just great. Delivery 18 days, clutch quality, in the hands to keep nice. Good accessories, leather. The store many thanks and all the benefits.
The wallet itself is not bad, the main lock and the firmware are good as soon as it opened (did not look) wanted to put 5 stars. But the picture is painted inaccurately, plus the tail is clearly not the same as in the images of the store (see. Photo). The man chose this purse for a gift and gave with this dressing gown the hand did not rise. I had to put more money to replace these tails. The master said that the inside of the hood was sent something that was the effect "under the skin". I wanted to buy another bag from this series, it's good that I waited for a purse. Now I firmly doubted. Goods Alya: Finished themselves.
The color is less pretty in real damage because otherwise it is top
The goods went two and a half months. Not tracked. The defense ended and the parcel was still a week on the way. I did not communicate with the store.
Vypadá Dobře... nor jsem it nečekal
Wallet as in the photo. The skin is normal. The phone in the wallet is placed.
The order came very fast, for two weeks. I'm very satisfied :) It's look very good! I'm delighted :) Recommend! Thank you very much :)
The wallet is very beautiful and quality
The purse is wonderful, the accessories are quality, the zipper is laminated, came in time, although it was in the holidays, about the skin is natural, but I will not be surprised at anything, roomy, let's see how long it will last,
Great! With the store communicated and asked for fast delivery Many thanks for the delivery. Good wallet, liked
Very good wallet. Made qualitatively. Very beautiful, roomy, liked. Thank you very much!
I got a lovely wallet, genuine leather, perfect workmanship. Excellent quality! If I could, I'd give 500 stars to this store. Thanks!
Great product. Delivery is fast.