SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I believed it was then great... But the use of safe.
very nice!
Arrived as described. A little on the thin side so if you need something heavy duty this might not be for you.
For this money is normal
Got item today but it tooks two months
It looks firm, the colour is nice... I hope it will be ok ;-) thanks for the goods
Item didn't arrive probably due to post issues. However, the store was very cooperative, at the beginning extended the time, and when the item didn't arrive after too long time suggested to resend or refund. excellent customer service
Order 12.11 came 22.12, not tracked. I really like bags, durable and roomy, I take not the first time. In color, I really like turquoise and blue (I did not order red). On a black bag in the store's photo the red logo, unfortunately, the bag came completely black, I do not like it, everything merges.
Good bag
Super!!!!!!!!! All as in the description, delivery is fast. All purchases I make through cashback are cheaper by 7%-15%. This is the best cashback service, checked: http://got.by /3eti9q remove the space in the link before/, and after/, and register.
Quality of the bag is not so great
It the same as writen/ Looks nice
I liked the bag. The order came for 1 month. I recommend the store. thank you.
I ordered two bags at once of different colors I really like to order not the first time. Bags are easy to use even for every day
My bag is dark blue. The material is durable, in my opinion thin.
Received Oct 30, ordered Oct 4 (26 days only). Thanks.
Only they sent me a different color one
other color
Masurile sunt never Mici decât Cele shown 40x15x30. Am comandat albastra Dar to Trimis Green.
The store sent a different color, but I like the color I arrive. The material is thin, for the price is OK.
everything ok - very fast delivery
The color is not the one i ordered.
Great big --- large enough to carry 2-3days of extra clothes. Or, a bag to use for shopping & to pair with a rolling carry-on bag.
The damage is not pristigna!
The bag I received is not the one I ordered, mine is completely black.
The size of the bag is smaller than the claimed, came a copy without packaging (carelessly stuffed in a bag) and with a hole, and even the wrong color (ordered turquoise). In correspondence with the store did not reach consensus, after the opening of the dispute it was decided to return the money. Until we got back. But i do not recommend ordering-judging by the reviews of the color a lot of whom is chosen "with a finger in the sky".
The product of taca and not pristigna, but sumata mi beche vzstanien
Received Sept 27, ordered Sept 5 (22 days only). Fast, good quality and cheap. Thanks.
I ordered bags of pink and dark blue. why did you send me a green bag. thanks
No as big as in pictures
The bag sent the wrong color. The rest will come down. Stitched, like, not bad.
A little thin and handle short but ok for the price.