SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Haven't received goods
cheap cheap cheap poor quality
Well, it sure is a bag and a good one at that, great value for money! 10/10 would buy again
In general, a good bag (length 51 cm, height 24 cm), it is a pity that long straps are not leatherette., inside, only one small pocket with a snake .. in the photo there is another one without a snake opposite was. Well, the smell, as it was written, is (very similar to those who have been champignen) on the balcony I think it will fade.
Thin skin, handles made of fabric, the shape does not hold. Roomy bag
Ok
My commendation is not yet arriving and I am passing the delivery time, I opened dispute
Great looking bag, lots of room. Looks like pic. Came fast. Thank you
All is well.
Сумки пришли быстро. Качество сумок соответствует цене. Заказывал размера big. Пришёл размер маленький. Уточняйте у продавца по размеру заранее перед отправкой! В описании на фото показывают сумку которая больше в три раза тех которые отправляет продавец! Это обман!
вроде все неплохо. пришла быстро в МО
огромная
everything was good. but i think i was needed the big one. cause in this little bag everything is good except the pocket for shoes. it’s too small for shoes, you can only put your sleeper or child shoes not your one's.
The bag is cool, made of soft leather, the delivery is fast, thanks to the store.
Took long time to deliver probably due to COVID-19 situation. But product as described.
Did not come, although the delivery was from Russia. I waited three months
The norm bag, I generally liked it. It turned out even more than expected, because many wrote that it is unusual. I have enough for the gym, there is still enough space left to get products from the market after training. I do not understand people who write that "little space"-what do you take in the hall, hockey uniform?)) the smell that everyone wrote about was, but not as critical as they described. May have ceased to do some particularly stinky processing). In general, I soaked half a day in water with a splash and now it smells more in the spring. In general, pleased, looks good, and as will show in Operation learn over time.
Ordered 24/05/2020, sent the order quickly. Received the order 30/06/2020. Track was tracked, but late. I received a notice, and the tracking was at customs. When opened, there was a smell, but not critical. The quality is not bad, it's Leatherette (but for such money). I think for my work it will be good.
For its price fire, took with a coupon. The smell weathered, the material thin. For one-time trips
Bag fire, big!!
I got everything cool the only negative is the smell is very sharp weathering I hope
Great!
A large bag of high quality is highly recommended
Not delivered
The material is very soft, fasteners and locks made of plastic-do not know how much they are enough. The size of the bag is large-very spacious. There was a slight delay in sending, but arrived in a week from Russia
Returned the money, sent a very long time
The instruction indicated the section for shoes, there is no (!
Smells bed very bed
The bag came very quickly good appearance as in the photo. The only thing is not pleasant skin smell.
The smell is strong, it needs to be ventilated for a long time. And that's nice, spacious bag.
Product Is ok, except the strong smell.
Arrived in a week, delivery by courier, to the quality of no harm, one minus is the smell.
Looks good, but called foul odor in bag
Scammers! !, Sent at all not what I ordered, in the end left with nothing!
A little late pro alfin arrived excellent conditions
Good product and fast delivery.
Returned the money
Very good quality and design. I bought other one small size for the summer. I use everydays for my job. I love it.
Great quality
Ordered 29.03 received 07.04 in Moscow region. The track was tracked. I already took the second-the first had to give. Inside the material is rubbed. From the outside looks like ecoskin. Has some smell, but not stinking at all. There is a side internal pocket, shoe pocket (great for pool). Took for 960 R. The product is satisfied. The store did not communicate-there was no need.
Follows as described. Leather very good quality. Recommend the product and the store.
Normas, you're here in a couple of days.
All norms) the quality is good, the lining is thin. The smell is strong but weathered
The bag is not bad, it reached Rostov quickly, about a week. The worst is the smell inside, hope to fade
Delivery in 5 days it pleased. But who died in this bag, where did the stench come from?
Looks good,as described
Nice material,roomy.and it came very quickly
The bag is cool.Buy for my husband.He’s satisfied
Everything is fine,worth for money
The size is suitable.the material is good.thank you