support@www.euro-mall.net
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (28) |
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4 Star (7) |
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3 Star (3) |
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2 Star (2) |
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1 Star (3) |
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hij is mooi, maar de keting was los aan een kant. ik heb zelf hersteld.
ok
Nice
Nice
Dear store thank you very much, for this wonderful jewelry set. l love the way you put it in box for me. l love my purchase, l will come back again
Accurate
too big
Nice one
Very fast shipping,beautiful as usual
The design is nice. The shipment was fast. It is constructed very poorly. I am disappointed.
I did not receive it
Well received
Très Jolie produit
The jewelry is so beautiful and nice, l love all my jewelry and the store pack them well. Am so happy about everything, shipping is fast and thank you very much for the gift too. I will buy more jewelry from your shop again
It's just like the photo thank you so much vorvere buy again
Excellent product. Great Service. Timely Delivery
accurate
8006373490616310 item I did not receive
lovely
very fast and good quality.
is not good
Good quality.
Very fast delivery and well parked , thank you store will definitely buy from you again
Very satisfied with the purchase. Everything's great.
broken chain
I like it.
c jolie
nice
The article as described. Arrived in around three weeks. one thing is that the ring has arrived broken as the pictures demonstrate. However, I recommend this store.
Great product
Beautiful
woooooo It is very nice I like it thanks
Pretty but bracelets a can Small and tighten
Très belle
Always Perfect Products
mooi
It’s ok not that good
Arrived so fast,thanks for the gift
ls look like the photo, so is very good
I am very satisfied with my order.
Sorry .. disintegrated know about feedback responses. I love my jewelry.. can’t wait for the ceremony to wear them. They are all awesome and beautiful too. Thank you so much. Great packaging too.. everything was intact n neat.
Colour was different,rose gold was sent and not gold colour as shown in the picture
Very very beautiful.