SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size sent not correct. The money was returned.
I am very satisfied with the order. The bracelet is great, they even put a small bag if you plan to use it for someone's present. You have my recommendation!
ótimo produto
Very nice and the engraving very nice too!
Ugly product
Very decent in appearance and quality. I liked it.
Excellent thank you very much if I got my order
excelente
Is spectacular! Really beautiful. Serious store and reliable. Board
good product
Good quality but I did not get the color I asked for
ok
Beautiful as picture
Long delivery
Fast shipping nice quality
I bought 3 chains for my children and they loved them. I got it a few days ago. I like the product but I can't tell yet if they'll last the color.
não e bem igual á descrição
Everything is clear
I ordered it with individual engraving. The order came quickly enough. The size is more than a little .. but my man liked it)
As on photo
Metal edges were sharp, needed to file them down. Impressed and happy with the quality
Received in about 3 weeks
Just like the photo
Recomand,calitativ!!!
Shit. The clasp is just a bug. It is necessary to straight up to zip.
Not bad, but you have to add the belt!
Great quality!! very recommended store! this is not the first purchase and defently not the last.. highly recommended! thnx
Size did not fit
I liked it, but I'm a little big. The shipment packaging, fine.
Thank you to the store ordered not the first time everyone is happy
Suuuuuper
All is well. It came quickly and as described.
Engraving such as I asked, fast delivery, thank you
Very nice, super recommend
Awesome
bien
Ver y Fast Delivery. I Like the quality. It looks exactly as I wanted. Only need to regulate the size. Very long.
never got it
Nice bracelet.
Parfait
All ok
Very pretty
Slightly large in size, I had to shorten the manual, and so everything is fine
I have never received my order so I can not leave an opinion on the product!
Slightly too big on the hand of the girl, otherwise corresponds to the description and photo
received in less than 2 weeks. Wow absolutely loving it.
good nicely
All OK
Very good but the small print
Cool bracelet, delivery to the Moscow region in two weeks. After two weeks of constant socks in excellent condition. The extra length is easy to remove.