SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very good, it came in good condition. Same as in the photos.
good quality, good price
very nice item, very good service, thank you
Very long flew this suitcase, even in Russia managed to visit!) 1. the quality is terrible... It's not plastic .. And toilet paper! 2. the suitcase came with two injuries (namely, it will break through on both sides at the corners! But the packaging is whole! There are assumptions that struck was still in China, when packing! 3. store or transport company in China, did not take care of the correct packaging of my order... The only + is that the seller tried to answer my questions more often! It is very insulting, because for a very long time I waited for this order, thinking that the replacement will come and Japan on a business trip to another country... But now I do the construction, well, now you need another case to buy... I'm very upset!
A little scratch was
To the store no complaints! The first time the suitcase came broken, wrote to the seller-without questions sent the second. But he also came to the command! The case here is clearly in the product, not in the seller)
Well packaged. Arrival in good condition
I received the product the packaging broken wine and suitcases with some scratch, but what I'm most uncomfortable with is that I had to pay for post services 24,70 euros when supposedly the shipping was free
All excellent goods arrived. Flimsy. The store is sociable. Opened dispute due to delay. Canceled. During the dispute arrived in hand
Beautiful suitcase Thank you dear stores
pertect well .dont have any damaged
Very thin plastic from which the suitcase is made
Everything is cool, chumodan, delivery, shop, the only thing did not like the stretch of the film,, very badly torn off, where the wheels and handles of the transfer (please consider this moment to manufacturers), and I recommend this product.
I am glad that the product arrived quickly. It was very light.
no so well quality
Très bien.
Everything as described, in exploitatitis already once visited, everything is fine, although everything seems that it is fragile, such a feeling.