SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great cosmetic bag. Hard edges perfectly hold the shape, while the cosmetic bag is light. No smell.
Quality is satisfied, threads do not stick out. Colors are not as bright as in the picture, muffled, but I like
Poprostu came less than had be
Much smaller than I expected ((
nice
The goods never came, they did not return the money, it's sad
Came quickly, just over a month. The picture looks more solid. The strip is sewn not pink, but pink-red. inside on the sides of the pocket.
Pretty similar לתיאור but the texture of fabric is different than שחשבתי (more bright matte) Besides the zipper bit curve But why שהייתי should it is excellent.
Small one
For its price, a good thing!
Ďakujem. Tovar som dostala. Všetko OK. Odporúčam.
i love how it looks. very satisfied. medium size
I love how it looks, medium size. very satisfied
ok
The coloring is pretty. But there are heels, stitched as they get, threads stick out everywhere
very fast ship
ok
nice..like this
Came with marriage :(
Neblogos, smagiai užsidaro, Telpa cash reikalingiausia į darbą nešiotis :)
Pure plastic with iron that prevents you from opening it comfortably
shipping took 3 weeks. to my surprise the opening is nt as big as a imagine but it work fine to me. there's 2side compartment as well. the zipper works fine too!! :)
Pretty satisfied. Not to be filled to the top because of wire in zipper area. Nevertheless good capacity. 2 pockets inside. Arrived in 3 weeks (China to Easter Europe).
I thought it was a little bigger, but it's great anyway.
The parcel did not receive
I arrive fast, it is very similar to the photo but the quality of the fabric is not taaan equal, but it doesn't stop being a good product at a good price.
Very fast shipping
Very bad experience I had with this salesman
The goods never reached me, returned the money
Quality pleased! Not big in appearance, but very roomy, inside two pockets
Long standby time
It's very good.
Daughters liked
Thank you goods very good
The parcel came whole everything works Class
beautiful
good .
Заказом довольна,с продавцом не общалась.
Соответствует описанию, хорошая косметичка, плотный материал, быстрая доставка, до беларуси 2 недели
Отличная косметичка. Довольно объемная. Все нравится
Вместительная, запах нейтральный, нитки не торчат, ткань плотная. Внутри каркасные душки, кармашки.
The color trim is not at all as pictured. It is very unpleasant.
отличная косметичка. цвет чуть темнее, почти черный. спасибо.
Товар пришел довольно быстро. Я даже не ожидала. Небольшая косметичка ~ 20х12 Присутствует запах
пришло очень быстро. но меньше,чем я ожидала, но довольно хорошая и вместительная косметичка. советую!
все соответствует описанию. Возле молнии вставлены металлические прутья, как каркас. внутри 2 кармана. доставка 3 недели.
Всё как в описании. Не большой, не маленький в дорогу удобно. Качество устраивает. Отправка и доставка быстрая. Спасибо.
Косметичка хорошая, качественная
Очень довольна товаром! Качество на все 100%! Рекомендую продавца!
Хорошее качество. Молния крепкая. Внутри 2 кармана