SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good thing, though not quite perfectly erases the drawing.
All OK. Recommend.
He didn't like plastics very baratito!
Córeczka zadowolona, rodzice również. Dostawa szybka bez zakłóceń. Polecam
качество товара желает быть лучше, пластик плохой и тонкий. рисунок через несколько минут становится тусклый и со временем пропадает.
5 weeken to Netherlands
Tem umas manchas no ecrã mas funiona bem
Excellent quality
Now I will order all the games of my child on this site is cheaper stores.
Quality toy
Cool toy. I think that Synek will be satisfied
Grandson satisfied
Order, dont think!
The apagator lock and is very fragile
Smaller than I expected, size mentioned is outside size, not drawing surface. But it has a pencil and 3 shapes. the surface turns into 4 different colours. Not very well wrapped, but arrived in perfect condition. My son (almost 1.5 years) is very happy.
Not bad. The first Pen broke instantly, the magnet fell out. I hope this will serve. Shipping fast.
C It was damaged.
Plastic quality is very bad
Good daughter, dietini was like
Small button to wipe out going very non-slippery and goes telkuns skew… So he will quickly broken go, but further works it though
Great board! I recommend, the child likes stamps.
OK.
Beautiful
some black dot on drawing area. cannot be removed
Product as described, the delete is that is not very well achieved not easy pull without leaving the site
Board is good, but "nose" from pen fell out and was lost at the first day of use, and without the pen that board is useless.
Good
The child couldn't rejoice or even cried too much
I expected some more quality
The product corresponds to the description. Came whole, with all the components.
Corresponds to the description. Quality is good. Field for drawing multicolored.
PERFECT!
Good ones. I take not the first time
.
As described
Very great
Unfortunately, the broken one came. Money must be returned.
Very nice, son is happy.
Thanks
Delivery 2 months and a half, in general corresponds to the description, came whole
Very pretty and paints in colors.
Everything is super, reception, robochic. Can be brother.
my son loves it
Very good for its price my daughter is satisfied
Bullshit, first ordered, then saw in a couple cheaper, refused the order. the store has not yet sent. But I was sent anyway. From the spar board is better even though the meaning is the same. Try is not the first time, the handle is fixed not convenient only in one position, the child will not put it in place at all. Don't take it!
All perfect
Took 21 days to arrive to Israel, in box, perfect as described!
The board came broken, I'm upset. Very strong smell.
4 colours of sand which is nice. Slider across bottom is a little rough & hard to pull, not sure how long it will last.
Super