SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's long but nice
Very long waited for the parcel, but the store was in touch all the time. Upset that the stone fell out, and the set is beautiful, thank you very much!
I got this it's really pretty ❤️.
Nice
Perfect
vremant Baux et arrive rapide
thank to ali express my order arrived at time i hope my others orders arrived at a time once again thank you
muy bien empacados y muy buenos tiempos para entrega llegó antes que otras cosas que habia pedido primero
Отличный комплект
10/10
Мне думалось, что украшение будет немного крупнее... А так ничего, красивое.
הסט נראה מאוד יפה.
Beautiful I love it
very cheap
Missing pebbles
In the photo, it was prettier. And in real life, it is too inflexible
A good necklace, but it came a little with marriage
not good quality
Perfect arrived 9 days earlier
وصل النظام وهو بحالة جيدة تماما ولم يستغرق سوى 25 يوم تماما شكرا للبائع اللطيف وساوصي به مجددا.
Tres Jolie me c tres Long livraison
Красота неимоверная)))спасибо продавцу-все камушки на месте))
Dommage que le collier sois court,sinon il est magnifique. Je recommande ce vendeur.
wonderful ,looks anazing and sparkly and classy ,i love them thank you ,5 stars ,excellent store , recommended.
Beautiful and matching picture fast shipping thank you for the credibility of the store
A beautiful set, but a short chain, I would like the necklace to be lower
parfait merci
As on the picture
Sajnos hibás de szép nagyon.
All as in the description
Matching Description I recommend buying from the store
Very beautiful, super, fast delivery, store-fire.
beautiful necklace
It is broken!
The goods are good. Ordered 28.12 received 11.02
Never reçu
There is an opinion that you are deceiving. the dispute is closed but there is no order or refund. I will not order from you any more.
All as in the picture, it came for 2 months
hermoso
Recommend, for these money approx. Live nicer than the picture
thank you so much
beautiful necklace
Ładne delikatne
Highly recommended.
It looks very beautiful and striking
The set is beautiful. I'm happy for such days. everything shimmers and shines
lovely
Very fast delivery! I order not for the first time very like it! Thank you store!
I don't and arrived
I don't know about him.