SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and good quality. The chain came a little stiff for an area but good shopping
Wonderful pendant! This is my second purchase from this store, thank you very much to the seller for quickly sending the order! To buy definitely recommend! To the seller success in work and prosperity.
I did not receive the item.
Small one
Not much talk. Am satisfied with the purchase. Congratulations Sr. store! The choker is as beautiful as the picture ad.
Super zazka with Mego bistroy delivery per week
Very pretty, it took a while to get there but it's just like it was published.
Ótimo
Shipment dotarła lot After within but has come⭐
ok
nice necklace...hope will not change the color thank u so muchhh
Received very quickly always faithful to the photo Thank you store I recommend you
No delivery.
Top
Goods not reached
They wear a week while everything is complete.
delivery 90 days.... good quality like always
Mérci
nicely good
The necklace is beautiful, just the lock is not working perfectly, although still locks
Very nice, gentle pendant. I like it.
All according to the description.
I’m not sure the colour will change when exposed to water
Very beautiful but pendant really small
Very beautiful but small pendant
It’s nice but very light an quite small
The order came quickly, in three weeks. Letter on the suspension and fastening with small stones.
The cord is wonderful
I love them
It's very pretty.
Really cute necklace, recommend
Very nice, it's according to the description
Super
Color is not as picture. I thought the suspension would be more. Therefore 3 *
Excellent
Nice and smooth.
Lovely
I really love it.... I recommend the store
Love it
Very nice
Quality item at a bargain price - thankyou!
tooop
The chain is very beautiful girl wears in the bath without removing herself and she has not even changed the same as the new recommended store handsome
joli
excelente
Don't reach me.
Took 2 weeks to the UK- and with cornavirus going on too!
Didn’t take long I contact the store and they replied fast and the package look just how it look on the picture .. I’ll be shopping again with them
Very nice and exquisite, it takes a long time to get there but I love it. Thank you
I didn't receive my order