SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality! Thank you!
so great...so pretty... high quality...
Leave no clip in the おも also firmly おもい is of the やすっぽ is damn nice ^ ^
so cute and arrived in 26 working days, thank you store (ノ◕ヮ◕)ノ*.✧
Thankssssssssss, beautifullllllllllllllll
Thank you to the store! very worthy necklace!
As in the image, the located difference is that the print of the bag is upside down, very cute necklace recommended 100%
Good Day to all. The goods went for more than a month. Beautiful. Thank you.
Very nice necklace, received quickly. Thank you to the store
I didn’t receive my order. I wrote the store and he never replied my messages, he didn’t extend my protection either. I’m disappointed.
The product arrived fast and in very good condition, it is exactly as described, just like in the photo, I'm very happy thank you store. It is good quality and very good price.
Super cute
Excellent product, as in description…
I love it.
The pendant met all expectations!) I advise the goods) I will order more!) Girls are happy when they see this pendant on their neck, and when they find out, that this "heart of the ocean" from Titanic, then squeak with pleasure!) Thanks to the store!)
It’s beautiful!! My kid is addicted to titanic, he you have a heart attack when he sees this
beautiful
Looks exactly like in the picture. It's okay.
Quality is not straight here. But from far OK.
Very healthy decoration. I love the movie Titanic, and now I have the heart of the ocean. Thank you store. I was very happy.
ok
super
Perfect and fast
Top
Came faster than expected. I actually ordered this as a joke but it turned out to be of much better quality than expected and it looks quite nice. Came in a velvet pouch with “Titanic” written on it. I highly recommend this store.
Very nice necklace. Very true to the original. I loved it. Thank you.
до Иваново ровно месяц. симпатичная вещица, смотритца очень хорошо. упаковочный мешочек в комплекте. хороший вариант сделать приятный сюрприз девушке(ам) - легко , удобно и красиво. заказывайте. а лично я закажу ещё
Спасибо, большое) Пришло всё как заявлено, очень красиво
Funny product. But damaged. Blue diamant is extremely plastic like and easy to scratch.
OK!
I never received the product
nice product। thanks store
It's very beautiful though it's broken long l chain but very beautiful
Recommend to everyone. Very good workmanship.
happy that the necklace has arrived only it was broken when i opend it, i will try to make it but i guess it wont work
Bad experience never comes anything, zero answer and they don't return money are hard face
All as in the description
Elegants!
Beautiful second time I buy, they see it and they all want
I don't get the package.
love this
The goods arrived on time, everything is fine
Beautiful
bella
Beautiful I want more
Very nice
It's just like the pictures but it took a while to get there.
Beauty is incredible. Everything came without damage. More beautiful than in the picture. Very satisfied. Thank you. store recommend.
Very nice excellent for giving away
Beautiful necklace, very much. in a gift bag. delivery to Naberezhnye Chelny 40 days.