SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didn't fit my machine but that's not the store's fault. They came in perfect shape and correct number.
Bad store. Not nominate anyone.
Excellent modules, I do not take it for the first time
Super fast Product delivered with good quality
заказывала 0,15. тоненькие как волоски. класс! спасибо
Took but arrived
não recebi o produto, pois o mesmo foi retido pela alfândega . o produto voltou para o país de origem e abri a disputa, consta na disputa que o vendedor recebeu o produto de volta, mas não me reembolsaram o dinheiro . muito insatisfeita com a resposta dada pelo ali express. não volto a fazer negócios
Thank you very much. Got on time. I advise the store ..
Perfectly packed. Sharpening is great!
Иглы хорошие, беру не первый раз. доставка быстрая.
it's many times now I only buy these needles from this store fast, I highly recommend it
OK all come right want more
As always fast
Thakns
Product discreet but sometimes skin size.
Got everything right and fast
Arrived exactly the same
Does not match with photos
They came very well to Spain! The only thing is I got confused and it doesn't give my machine, too bad!
Not received my product, not received my money back unhappy with the store!!! Bad
In the photo you can not see a very small detail that seemed to me problem. I thought that the needles for the mommy but it seemed wrong
Good store Fast will order
not fit
Product is falling (out) the pen.
Good good
Arrived right is much earlier than expected!
Exactly.
Brightness in question so Thin Arthur be well, do not know two piece door receive and bought it
They don't get into my biomaser machine, the store said yes
TRES FINES MAIS BONNES
Заказываю 3 раз. Раньше просила продавца положить разные картриджи и он это делал . В этот раз он это не сделал , печально.
Igły super. Polecam. Dostawa 2 tygodnie.
Спасибо
Все супер, хорошая заточка. Хорошие картриджи.
very good product.
Super fast, received 1 month
Fast, efficient store and the honest principal. Product received in 15 days long before promised. I recommend you can trust it.
The product returned to the sender. Was not given the option open dispute or refund. Want to resolve the situation.
Пришло 99
Good needles, I recommend!
Not received
Before Bryansk, the parcel came for 10 days. The box was crumpled but with needles everything is fine, everything is like in the description. The store sociable answers davolno quickly, took a 100 piece rest but sent me 102 PCs which is very nice. Seller advise
Quality is not very
Came fast, 101 pieces. Modules for quality are worse than I had previous ones, but it does not affect the work. The removal of the needle is more than necessary twice, I solved this problem. I bite off the black rod with which the module is inserted into the machine for 1-1,5mm. And all right.
I always buy everything perfectly! T pixels norm
Not received the product or refund am disappointed
Shipped very very quickly
The order came very quickly. I 've been tracking from the beginning. True, the store put 99 needles, not 100. I hope it wasn't a deliberate mistake. And so I recommend. Thank you.
US Nor am believing, arrived in exactly 20 days here in Brazil, am very very happy, even amid this crisis got everything right and very fast, thank you!!!
Super