SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The is very nice and soo beautiful I like it very much Can wait to order more!
It's very good. Only in the image it looks clearer. But it's actually good. Everything else is fine.
Delivery one week. Quality is quite good.. I recommend
as pic and look as quality with your warrenty.thanks.
Article arrived after a month of waiting for very good quality value for money nothing to say finish ok thank you to the store
well wrapped
Delivery three weeks, everything is fine, with the store did not communicate
thank you for your gift Very nice. recommended store
Excellent!Shipping is very fast. Everything works.i recommend
Excellent quality! Fast shipping! The second time i order from this store
Very good. Will use again. Thanks Excellent!
Came very fast satisfied with buying Beautiful, and fits perfect.
I am so satisfied with the product. It has a high quality and a nice look with a stylished logo
Looks nice. We will see how it working later
It is exactly how is described, for being my very first purchase on this site I am really happy with it.
It's pretty as in the photo, i like it anyway, thanks a lot
All went well. Fast shipping, safe packaging, good quality. I recommend him!
Shipping very fast. And value for money the product is very good.
Nice backpack, well ECHA, certain details. Do not expect an item of the best quality in material and exclusive brand, but it is worth every weight that cost. It'll be a good Christmas present.
Very good, the price is also very affordable,The price is very affordable, next time again to buy one
good,I like it thank U :))
Awesome quality for price, really recommend
Thank you r stores, I like him very much,Loved, and the quality is very good. Soon received
Excellent product and I arrive in very good time. Recommended
Came for a month, in excellent condition, purchase is satisfied
Super. Cool made.
Excellent!Shipping is very fast. Everything works.i recommend
Excellent product, like! THE store sent fast and the product arrived very quickly too.
The store is very responsible) came in very quickly) sprout really liked) everything is beautiful))) photo messages) many thanks to the store
Very smart design! Looks exactly like on the photos.thank you very much
Received the goods in good order. Will try it on later
Two weeks to the place, awesome and sit well
Conform with description, good quality, fast delivery
Very pretty well made
Gorgeous! fast otparvil and gift presented !!thank you
I like him very much, thanks for the store to send small gifts, Recomendado!! The price also cheap
Very good! , fine quality.just as it was online Very fast delivery. Beautiful design.
Very good store! Quality goods. Nice to deal with)