SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. wash it alone or with colour
Excellent windings, I advise you to buy.
Beautiful color as the picture. Fast delivery. Recommend!
parfait
I booked color 12 a dark reddish brown and I received color 20 which is a kaki beige light brown. Seller only accepted partial refund although mistake is totally not coming from me. He could accept total refund only if I return the wrap and pay for parcel which is totally unfair
Very well identical to the description
Beautiful colors, really accurate. Recommend this item.
Price-appropriate
Beautiful wrap, lovely colour, quick delivery, thank you so much!
This article has not arrived. When I get my money back I'll ask again because the quality I like
It looks well. I can racommend a store and his goods to.
Excellent quality
Fabric like both color fabric.
Excellent winding!!! Chic quality!! Very satisfied! I will order more!
This is not the 1er time I order I am satisfied with 200% colors and quality Serious store congratulations
The winding is super. It's expensive for the American. Gauze is good. Here for three types of goods buv at home.
Just ok
the item has some mini black spots
Nice colours, good quality & fast shipping
Love the color. Stretchy to one side. Not both sides.
I was surprised at the quality of the fabric, it's great! I'll buy more. I 'd love to have you offer the option to buy it also extra long about 280cm.
Ordered 4 wraps of the same size however brown one is shortest of the all. Material is ok & as edges are unfinished i have threads started to come out already from one of the wrap. It would be stretchy when used & very light weight. Paid for epacket & still received everything after a month.
Quality fabric. Came quickly
Very pretty owijka. Soft, comfortable feel, very cool color. Recommend.
Good quality
quality is good, fast shipping
aún no he podido comprobar la utilidad y calidad pero a simple vista no estoy muy convencida
super
Nice,but too small
AMAZING! the items are just as described - I had a huge order; and the quality of everything is amazing. I was especially happy with the delivery time! I am from Toronto and the order arrived in less than 2 weeks! The quality, speed, and overall experience was fantastic
perfect!!!
Thank you
Good service even in the time of virus crisis. I like the color of the cloth, will look great in photos.
The colors as in the photo! Top
Great linen texture newborn wrap, this is more blue than grey though!
Very beautiful
wauuuu
Perfect!
Good Quality, like the Picture
Cute gauze wrap, color as picture
very good and very, very fast delivery!