SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described.
perfect !!! the size, the good quality i like everything in this cooler bag Highly recommended
Nice practical bag, no smell, top!
The product color is much lighter and white is yellowish.
All perfect, but he was missing the hang handle
delivery quick, bag is large and has adequate space. material isn't to thick, or super insulated but its worth the cost.
It's perfect
Very fast delivery
Very good quality, about 9L capacity.
Thank you exactly what I wanted correct delivery
It is perfect very satisfied
parfait
Me l'aspettavo a bit bigger. At Least the front pocket. But perfect!
Everything corresponds to the description
I never got the article. I don't recommend it at all.
The bag came quickly, everything is fine, only in one place a little badly stitched, the seam broke, otherwise everything is fine
The color is not very saturated. Handles sewn not evenly
As described I love it!
Really good
Perfect capacity for 3 tupper and dessert, which was what I was looking for, only defect, the zipper doesn't look like it's gonna last long, we'll see.
THE clasp is a bit weak, otherwise flawless!
Arrival before release and exact product to description and photo. Good quality. Happy with the purchase
Excellent
Very good material, spacious, nice design
Great. Happy with my purchase
It's too big for my taste, but it'll go well for the beach
It's bigger than peraba is. The exact color to the one in the photo. It took a little over two weeks to get to Spain. Happy with the purchase.
Super! Fast delivery I recommend!
I recommend this product is exactly the same as in the photo. That's what I wanted for a long time thank you beaucoupppp
Just like it looks very good quality, it doesn't smell bad. Robust. Very good impression
Very nice bag. for two, go out to nature, sea, river, for a short time, quite enough. The store processed and sent the order quickly.
This bag came to me but it doesn't fit the picture looks all dirty
Received product although late but all OK.
The color is a little lighter, but it's great in size. I like it very much.
Beautiful bag for lunch! Has excellent capacity, keeps the temperature of food and water and you get really everything. When it is empty it bends and takes up little space. Recommended!
Bigger than expected, but it's perfect!
Looks just like the plastje