SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are excellent no smell no threads, glue. Child satisfied on the leg sits perfectly plus small gift ring
Size too big
Very nice and comfortable. The size is right.
Super fast shipping. Article corresponds well to the description. Very happy of my choice thank you super store
I did not receive my order I asked for a refund the store did not want to refund me
Better quality than expected
Too big!
I liked the sneakers very much. It's been a long time. Let's see how they will be in the sock
Sneakers are just super, soft, comfortable and light (the child when dressed, did not want to shoot). At the foot of 15 cm took the size 27 (there is another stock). Delivery is fast, I will order more. I recommend the store all at the highest level.
Incredibility fast shipping. Very nice quality. Highly recommend this store.
Just like the picture all, they're beautiful looking forward to putting them on.
מושלמות
Boots came for a month, the track was tracked. Was pleasantly surprised by the quality of the shoes, expected much less. Very well glued, there is no glue anywhere, smell too. The fabric from which the shoes are made is fairly dense, not thin, not translucent. Boots really liked. Girls size range fully corresponds to our Russian standandarts, that is, do not malomerit and do not hurt. Learned how to Chinese make my child wears 24 size, I compared these shoes with the shoes bought from us so size one in one. Recommend these shoes
Muy Buenos, cómodos. La Talla está bien. Llegaron rápido. Very comfortable, the size grid corresponds.
On the leg 18,5 cm long took the size 32, came just, there is a small stock. Sneakers liked, the sole bends well, made qualitatively.
Super
very nice
Good for the price.
WOW This is beautiful delivered in two weeks
Super polecam!!
Fun for your money
Great beautiful I like hope and my granddaughter will like it thanks
Very cool croses, for such money, super, there is no smell
מהממות recommend real Right angled
Really worth
Excellent sneakers, fast delivery
Beautiful and quality shoes. just like in the picture. And the delivery is very fast. Thank you
Fast delivery. Nice shoes. Good fit
Fast shipping item nice no problem good will make order again.
Shoes comfort וקלילות very. The extent of Israel
Super comfortable
Wow you have to
Incredible cochie for such a sum!! Shoes are quite good made, despite the cheap cost. Of course, it does not do without minuses .. This long delivery, but nothing, the main thing is that the parcel still arrived!. Track number was tracked all the way.
Very good and comfortable and nice. My daughter delighted. Thank you
Super I liked them they look beautiful thanks Regards
32 size on our 31 butt, you can 2 sizes larger. Soft, comfortable.
Very cool for physical education in kindergarten, light and comfortable. I plan to order more.
Delivery fast store sociable, answers questions quickly. Sneakers cachestar rszmer 26, on the insole 15,5 cm. Recommend
Thank you
Delivery within 3 weeks. Took at a discount Ali, sneakers cost in 385r. The store is sociable, answers questions quickly. Color matches. I ordered the size 34, on the insole 21 cm. Recommend!!!
Маломерят
מושלם מושלם מושלם בדיוק כמו בתאור. מתאים במידות. נעליים יפות . הגיע ארוז יפה . שמור מאוד
son preciosas muy cómodas y blanditas muy buena compra
брала по таблице с запасом, а оказались впритык
Прекрасная обувь! Мягкая, легкая, удобная! Размер подошел на стопу 17 см. Удачный заказ. Сделаны хорошо.
كما في الصوره تماما ...جميل ..انصح به
Офигенные боты, подошва гнется, ребенку удобно. Качество не плохое.
very fast shipping but the Product quality is low. The sole of the shoe is not strong at all. My son wears a size 23, I ordered a size 25 and it's big
Veryy comfy for my little one
Товар хороший ,но продавец не честный,наглый и бессовестный.Заказала две пары детских кроссовок.Пришла одна пара,когда я стала спрашивать его в чем дело,и просить выслать вторую пару,он обозвал меня жадной и скупой, хотя согласился ,что это его вина,подала на спор.