SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Little too large
Beautiful, well-made and bright. Perfect fit and arrived 15 days before in a beautiful velvet bag. Truly satisfied!
Very nice ring, really beautiful!
It's bigger.
The ring is super. Recommend
It's beautiful and quiet thank you very much
Such as the description. Presents the beautifully. All mesh on the spot. Well protected for transportation time, dotarl in ciagu 20 days. Not kontaktowałam the store. I am very glad and recommend this shop. Thank you sellers.
I liked everything. It came quickly. My size is 20mm, I ordered here Number 10. everything is clear. The pebbles are all in place. For such a price, you can take.
Thank you so much. Very beautiful rings
And perfect is beautiful too. Very happy with purchase and quickly. 5 stars for store
Very nice ring and nice gift. By covid long the waiting but worth
очень красивое кольцо по размеру подошло. продавцу спасибо за сюрприз в виде мешочка бархатного. очень нравится
المنتوج جيد ووصل في حالة جيدة وهو رائع وصل في غضون شهر ونصف (كوفيد19) شكرا على المنتوج
Negavau
good
شكرااا لكم إنه جميل جدا
Thanks so very much for your beautiful quality and very fast delivery.
Все отлично!!!Только долгая доставка.
Hermoso anillo, bien empacado y rapido envio. Gracias vendedor.
Nickel
top
Очень красивое колечко, стрекозки супер. Продовцу спасибо за подароцек, рекомендую. Прибыло быстро
jolie bague je recommande
Очень красивое кольцо, намного красивее чем на картинке.
nice...
Exactly as described, good quality. Arrived fast and in one piece.
rien reçu de vous
me encanta recomiendo
Товар отвечает описанию на все 100.Смотрится очень красиво.Маленькие камешки придают изящество. Шло Кольцо меньше месяца.Хочу отметить отличную работу продавца и сказать спасибо за радость ,которую Вы мне доставили.5 звезд . Спасибо за душевную записку от продавца.Удач!!!
кольцо как на фото, дошло быстро, спасибо продавцу
Очень красивое кольцо, камни сверкают, не на каждый день- вечернее!!!!
Красивое.
Everything came, went to the Altai territory a little more than a month
I didn't receive my order, and I still waiting. please sand me my product.
Very beautiful ring
Prześliczny :)
Beautiful advise I made a mistake with the size)) purchase pretty quality good
Item liked the size approached
very pretty
Beautiful and original!
Beautiful rings, but the drawing-Dragonflies in blue are visible better. Red ring bright shimmer. I recommend to buy both colors.
The ring is wonderful! Very beautiful! I ordered the second time for the first time I did not receive, the store is very decent-returned the money. A little later I ordered again, and was very pleased. Thank you!!! Highly recommend
Very beautiful!
Inside the ring the plating is full of tiny black dots .....! I'm desapointed!
The ring is very beautiful, chic. Order will not regret.
perfect
Perfect. thak you!
Very beautiful ring. Thank you very much and definitely going to recommend it
Nice ring, all stones are glued together. nothing loose
Thank you, beautiful ring, I approached the size, 20 took on the middle finger. Everything is fine. with the store did not communicate, everything is so good. thank you.!!!!!!