SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is pretty great. Just like a rea person. But be prepared for quite a workout. She is heavy. Make sure to use lubricant and baby powder for the best experience.
Very nice doll for fair price. She is exactly like pictures and was shipped quite fast. Really good addition to collection.
Great purchase ! The item just looks like the pictures. Very good quality, very realistic . Thank you :)
The doll is nice, It does not have that TPE weird smell, but a sweet scense. Nice overall. Recommended store and dealer.
I'm very satisfied. Good art than expected. We need the future of verification for durability , but the cost performance is also very good at the moment.
The parcel arrived unexpectedly quickly. The doll is also great, the same as in the pictures. Very professional store, very good contact. Thank you for the transaction
She is soft and sexy, has a perfect little body, I couldn't be happier with her. She is soft and sexy, has a perfect little body, I couldn't be happier with her.
"Excellent Seller, fast delivery.happy with my purchased. Thank you very much."
Arrived in good time in excellent condition, thanks
Funny little thing... heavy! available pleasant.. in general, toy worth the money. in general nothing to complain about. good store, quickly respond to messages. accommodating! all good shopping.
This is a real good copy of a really nice sexy looking gale. Your products are so real its like she's come to life thank you very much china I really like this doll. GOOD JOB TO YOU ALL.
m impressed with the quality , simply beautiful plus excellent service and very fast delivery thank you very much volvere to purchase highly recommended
Beautiful doll. Truly a work of art. Particularly pleased with her skin tone. Lovely skin and very realistc.
My order arrived in a very timely fashion. I would definitely place another order with this store.
Thank You very much! Goods reached quickly and match the description! Case cool!
"This is a real good copy of a really nice sexy looking gale. Your products are so real its like she;apos;s come to life thank you very much china I really like this doll."
The head is 100% like on the picture. Very fast shipping, and good communication. I am very glad. Excellent store! Highly recommend!
Wow Thank you quick delivery
She looks amazing! Just like the pictures, but looks even better up close! Fast delivery, packed very well and discreet
The product fully meets the description. Fast shipping and excellent customer service!
better than expected. very pleased with my purchase. also arrived the day it was supposed to. overall very happy
GREAT DEALER AND FAST !!!!!!!!!!!!!
Quality is good, size in size. Everything liked! Delivery is very fast. Thank you!
Very nice doll!!! Very impressed with the quality and the softness. If I am looking for another one I will be back.
Well, the owner is very satisfying
THIS IS THE BEST SHOP, RECOMMENDED FOR ALL,
The first thing I noticed when I received her yesterday was how soft she was. She was darker than expected but still an awesome doll. All body parts were true to form. I think I am in love. Thank you RyDoll.
I just received it in the morning, it's really good, I will recommend friends to buy
Perfect packing, short delivery time. Looks like good quality made.
The product is excellent and works exactly as described and quite frankly has surpassed my expectation, and the store has been excellent throughout the transaction. I highly recommend.
AAA Seller, recommended. I know that if any issue appears, they´ll solve it. Thx
Thank you for an easy, pleasant transaction. Excellent buyer
Dealt with order very quickly; would definitely use again
Thankyou for a quick & easy transaction.
Very good, worth the price
The customer service gave me a coupon and suggested that I choose a standing foot. I am not a foot fetish. Standing feet are the right choice, no extra cost
excellent~happy with purchase~thank you~good shipping time ( :
The order came very quickly thank you very much enjoyed it