SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took exactly a month to arrive by standar shipping. The presentation is excellent and the product fulfills its function. It really helped me exfoliate and soften the lips and the area around them. The presentation is beautiful and little quantity is enough to massage the lips. It tastes sweet. I loved this product. There was No need to communicate to the store, the whole process was quick I'm happy with the attention
Excellent scrub, perfect packaging. You can safely take for a gift. But the parcel arrived for a long time
Отличное средство, удобно брать с собой. Увлажняет и скрабирует губы хорошо. Покупкой довольна.
Se siente bien, olor agradable y exfilia bien
مفيد
Beautiful smell, nice texture Not for every day use definently
Запах ненавязчивый, сладковатый, по консистенции вазелин вазелином) но, тем не менее, понравился, губки после него отлично себя чувствуют) Срок годности до 2023, упаковано очень хорошо, продавца рекомендую!
Ооооочень долгая доставка
Ok
Perfect though I don't like the smell!
Pedido realizado el 20/06/2020 y ha llegado el 05/08/2020. Ha llegado súper bien protegido con burbujas grandes para que no se aplaste nada. El bálsamo hidratante limpiador de labios, no lo he probado, pero huele muy bien. Viene con la tapa dorada y otra transparente de plástico, para que no se escape.
Шикарный скраб очень вкусно пахнет, в деле не пробовала, но текстура отличная)
Busy a lot
Exactly what I asked for, I send fast to colombia despite the covid situation.
Perfect
The product is well packed, great smell.
Never reçu
It's been two months. Looks good.
Pleasant, has an unobtrusive Berry fragrance. And the packaging is chic (and this scrub, and other brand products).
It's the second time I ask, it leaves lips super hydrated!
The goods have not come
It looks very bad on the lips, not good for exfoliating
It smells great. Wishing to try it
Pleasant, well exfoliates. My lips are problematic.
Thank you very much, the scrub received, the packing is very beautiful, the scrub smells nice, Scrubs well, thank you very much to the store.)))
Got it, it came pretty fast. It hasn't opened or used it yet until there was no need. I will be in the process of using watch if anything, I order another.
It is ok, works good
It is sweet and esfolia very well, good quality, smell and good pipeline, I recommend store.
It's been a long time, but it's about casid. As you can see, the scrub is very kind. Smells good, 12 months. How expensive and presentable to me looks. But one little minus is the shit. I think she's cute. But that's my opinion. tried once in principle scrub as a scrub... a lot of scrubbing particles, after washing appears a fatty layer on the lips as if vasilin... well, although what you wanted for 200 rubles?) judge yourself, Take it or not, but personally made me fit. at least if I use or do not like the remedy will always remain a jar that will always (personally) be useful.
Satisfied with the order! Super scrub! Very gentle, the same for lips! I advise you! Thank you!
Good scrub. I really liked it. I'll see what's interesting in this store. I'm joining good reviews.
Slightly technical smell, slightly plucked, when I put on my lips, отшелушивает well, but moisturizing does not give, after this scrub it is better to use balm
Norms
Delivery two months. Scrub liked, the aroma is pleasant. To all order put a gift-lipstick. Thank you!
The order did not come, waited, waited ..... The status of the order was completed before the delivery time, the money was not returned, there is no order. Seller cheater! No answer. I don't bet I may have been among those lucky guys, but the fact remains. I will not order this store and friends anymore. I would not have a claim not to complete the order without my knowledge and before the delivery time, the conclusion asks for itself left tracker sent me. It's a pity that because of such mu # @ "" *, opening disputes affects the rating of honest people.
Chic scrub. Recommend
Perfect. With a wonderful aroma. Packing Super
I have not tried it yet, but the texture is amazing. They always have very high quality cosmetics. Thank you.