SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Towar zgodny z opisem. Podkład dobrze kryje, nie zostawia smóg i nie powoduje efektu "maski". Nie jest ciężki i nie wchodzi w pory. Pozostawia ładne wykończenie i jest trwały. Idealny do jasnej karnacji. Polecam
To jest kolejny raz jak zamawiam ten podkład i nie ostatni. Jest świetny i bardzo polecam.
Podklad super. Recommend. Long delivery because until 50 days.
Very sorry the goods did not receive opened dispute store smart money quickly returned.
All OK, recommend
Thank you.
The goods have not arrived, the period of protection of the goods has expired and the money has not returned
The parcel waited for 3 months (((. But it came! Packed and looks cosmetics very presentable. I haven't tried it yet.
Everything is chic, very satisfied, store advise
I don't like consistency very much, it's very greasy but at the same time it leaves you an effect like dryness. I have combined it with the oil of the same brand and the effect is the same. I don't think it's very good for the skin.
I didn’t recived it!! :( and they didn’t refund me the money
Everything is fine! Safe and sound!!! Thank you store!!!!
Super primer, lovely fragrance, color perfect :) recommended!
Check arrived and wrong color got.
Exclusive packaging. Rest as with our sieciowek. 5 Stars per pack.
I took the lightest tone, it's a little darker than my skin, but for the summer it will be the most when I burn
Took for 229₽. Great Tonak. Packing factory. Resistant.
I can't get there, so I can't value it. What I value is the store. He was very kind and I got the money back.
I recommend
The base is darker than it appears on the page, but I'll prove it to you. it is
Lovely smell and very cool hidden:-P recommend
All OK
All good. Goods consistent with the description. Recommend!!!
thank you every thing is perfect recommend item and store
Very good
All beautifully packaged. Shipment dotarła not damaged. Recommend!!
Tonalka just a gun!!!! The tone is perfect! Very satisfied!
The color in the picture is lighter than in life, so did not guess with the color
Fast shipping, great product, thanks