SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
En la realidad se ve de demasiada poca calidad
очень красиво!-советую!!!
So beautiful
They are beyond beautiful very shiny
Super Merci
All as in the photo is very beautiful, the quality is good
I love it. I recommend it.
perfect!!
Fast Delivery
Nice
Très joli, goods
Shipping was very fast, product is very nice but one of them arrived with 2 stones out. It’s ok I can glue the stones back myself but if it arrived with stones out, then I assume many more will fall out fast. You can buy extra stones to glue yourself for when the stones fall out in the future. But i think the price is too high if I have to sit there and work gluing stones.
GOOD
very helpful store... will buy again through them thankyou the anklet bracelet is absolutely beautiful... it looks better than the picture... love it
came really fast, it's perfect
The product is beautiful though little small as per spope. General recommend
Very beautiful! But on the neck I think too small, on the hand large) I got on the leg to dress, in general, the purchase is happy, but one bracelet came broken (((in the middle of the broken stones, until I got it from the package I did not see.
It is not sold by the pair. It is sold in unit
so beautiful! but I was dumb and assumed it came with two :(
Shine unrealistically all the stones are in place, because of the pandemic, the parcel waited very long, but it's OK.
ok
Very beautiful will เอาไว้ closure scar, but Ron/milk/kg kg kg
I never received the item
It's wonderful!
Just unrealistically beautiful shines in the sun. Looks awfully on the leg. I will order another one so that you can add to the boats and change their appearance
The package is in accordance with the order! Thank you to the store for his patience and kindness.
The necklace is Way to small in the neck so i needed to take a hoop earring and stick it to the end of the necklace to fit my neck or is it too tight
It never came to me, I got paid the amount
Great, I arrive at the right time and the product in perfect condition, good store!
Beautiful! It's all my taste.
Got one bracelet. I thought on the pictures that there will be two.
I love it. Thank you
Nice, thank you
Product received in good condition. I really love the product. Recommended store. :)
Fast shipping beautiful like בתמונב
Beautiful but came with problem, but havent. Little Feather!!!
The package came within 4 weeks. One of the pieces came broken . It looks great but i'm disappointed about the broken piece.
ok
Interesting bracelet. But the first time the order came very late, that I had time to open a dispute and get money and when I was not waiting for the national team package. I realized that in order to be more profitable on shipment, stores collect several small orders in one. But that's why for so long the parcel went I do not know. Maybe our mail, or maybe long sent. In general, I made an order again, in order to return the money to them
Very good quality, very happy
Corresponds to the description, very beautiful. Fast shipping.
Very beautiful bracelet. Fast shipping.
Beautiful, quality bracelet. I recommend.
parfait
Works
Just super beautiful
They look absolute beautiful. Fit perfect. Love them. Will buy again from this store.
Cute decoration!!!
Bracelets came in whole and unharmed, all the stones are in place
Not received the item