SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nothing received
Goods niedostarczony
For today not dostalam rzes
Traffic here 2 loved it and beautiful and natural
This is the second time I 've asked for your eyelashes, they do not shine in excess like others and are not rigid, that makes their placement easier. Very happy with my purchase and I will continue to buy more and try out the other lashes they have. Recommended.
Very good
Sent a general order combined with another. I ordered many different ones. One box was not reported. No money was returned. I do not recommend ordering from this store. Although the eyelashes themselves are normal.
Well reçu
Received very quickly thank you to the store. Very good I will recommend
These are my most favorite lashes ever, even professional makeup artists use them. And they came within 2 weeks to the Netherlands!! So happy :)
Very beautiful
Eyelashes came very quickly. To Yekaterinburg no more than 1,5 months. Go in a box, three pairs immediately, the glue should be bought separately. The eyelashes are quite long, lush, I cut a little. Hold on well, feel too.
Are beautiful adoroo prendetele
Eyelashes are super, very natural. I will order more!!!
Very nice, soft touch and easy application recommend
Ok
Product not reached me
Horror parcel stolen
The lashes look even prettier in person! They came a little bit later than expected but not too much.
Good cilia, very soft, went 16 days, there is no glue in the kit
Really good quality!
Cool cilia)))) I'm happy!
The goods did not come, the money did not return. Seller do not advise
They 've arrived very quickly, about two weeks. The quality is expected, very good
Delivery is fast enough. Ordered 26.08, received in Kiev 17.09. In appearance, the quality is good. To the touch pleasant. Glue until I tried. Between 08 and 01 difference did not see)
Cilia class, not yet tried but look natural. The order went for a long time, the protection has long expired.
The goods did not come (
lovely
Dotarło in 14dni all super
There is a lot of glue on the cilia. But in general they are soft and comfortable
The goods came quickly, the quality is excellent!
These are super cute n fluffy!! They look don’t look tacky at all either. This is coming from someone who’s a big false eyelashes enthusiast! Highly recommend
Very nice eyelashes. Recommend
Cilia are long, thick. Thanks to the manufacturer and store!
Well packed, look very even nothing
Its cute! keep in mind that there’s no lash glue included though!
Thank you Otrzymałam them today 14.04... well packed, shipment was whole intact, time dojścia was rather long, some time ago otrzymalam information network that shipment is U me and only otrzymałam it today, therefore give you 4 stars per time.
Looks natural. Thank you
Ok
Look Good
very cute
Ok
Beautiful
Деваачкиии it's just bombaa)) the cilia are soft as real, very beautiful without a defect!! Delivery is not fast, but it was worth it)) later I will add a review!)
The best lashes on the world!
Very long, and so pleasant and do not interfere with sock. A little, of course, I had to shorten at the expense of this they became straight, not twisted, therefore, you can only use them for evening makeup to leave the length. Generally thank you
The goods did not come. Money has not been returned
Very cool)
Did not come
The goods did not come but the store returned the funds.