SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly, the quality is good.
nice
good item
The bracelet is really cool!
All perfect and nice.!
Very slow shipping. Very happy with the product. Unfortunately I got confused with the length and it fits great. Highly recommended.
Nice bracelet. Fast shipping. Recommend.
Thanks my order arrived☺️ ️
nice
An ugly disaster and not close to the picture
OK OK
Excellent quality. Very, very elegant. Super bracelet!
Ok
Заказ такой, как на картинке.Пахнет кожей молодого дерматина.На запястье 17 см версия на 19 см сидит идеально.Магнит надёжный.Был отправлен сразу и пришел в срок.Продавца рекомендую.
THIS PRODUCT CAME WAIT TOO LATE!
Es de buena calidad, cierre perfecto, le encanto a mi novio
Very long delivery almost 3 months, but everything ok.
Качество отличное! Рекомендую этот магазин.
I never get my product bad store
Nice and comfortable
Reached within 30 days
buena calidad, el cierre resulta práctico ya que es estético y posee un imán oculto para que no se abra, veremos si durabilidad con el uso
they are all really really nice and my husband loves them .
Never got the product
Order exactly as described by store. I even got a gift single leather bracelet. Thanks to the seller & recommend him.
Puiki apyrankė. Atkeliavo per 5 savaites. Ačiū.
Все ок, норм якість. Гарно виглядає
браслет отличный, сделан хорошо! спасибо! пришёл быстро.
все отлично. качеством довольна
For fast delivery 5 *
Excellent bracelet, hardly leather, but I think you can still order, we have such 1590 worth))
The bracelet really liked. Thank you. Delivery was not long.
very nice
Very satisfied
Beautiful
The store sent the bracelet quickly. In Latvia the goods were lost, delivered was not. The money was returned.
perfecta
Beautiful, stylish! Very satisfied with the quality. Seller and product recommend
מעולההה
not delivered
It came as in the picture.
Great bracelet. I recommend.
Super store very friendly very good thank you
Order received. The bracelet is satisfied. Rekomnduyu.
Quality goods and packaging, fast delivery. Excellent store and product-I recommend to everyone!
The order of the gap, the color of gold confuses .. If you take that Silver .. Gold color is ashamed!!
Very good! Thank you everything is OK! Serious store!
after four month of delay, i haven't received my order
All as in the photo.
I do not recommend this store! I did not receive the product. The package was lost somewhere on the way. THE SELLER OPPOSED THE REFUND! Feedback is not for the product, is for the bastard seller who allows him to increase the consumer protection time without requiring the buyer's consent. He was afraid I would not get the product on time and he loses the money. These sellers who practice this should be banning solding and we not buying from them anymore. He violate the online commerce rules promoted by Aliexpress. DO NOT BUY FROM OUT THIS SHOP AND SELLER!