SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Very nice, as I expected
It's smaller than I thought.
good
Nice product
Looks amazing! second time I order. Thank you :)
Ok
Muy Bonita, merece La Pena
Extreamly satisfied. Recommended!
Ha tardado una semana y dos días en llegar a España y eso que se trata de un producto personalizado. El producto es tal y como se describe. Se ve muy bonito. El grabado también se ve muy bien, aunque las fotos no hacen justicia. Estoy muy contenta.
Its second time i order from this store. I tried others but this is the best. totally recomemded.
El artículo jamás llegó
Perfect , no mistakes, wonderful quality.
Hermoso
Looks nice! (hope it will last) Thank you, store.
Very bad quality. Was a Father’s Day gift took forever to arrive
hermosa!!! igual que la imagen, gracias!!!
item well received.
amazing thank u
Nice quality of bracelet, rings and writing
In full delight, the bracelet is very beautiful!!! Engraving asked to do in Russian language, the store immediately dismissed that this is not a problem. And really everything was done neatly and without mistakes! And even for the twist of a penny! 5 Names cost 490 rubles! Recommend! Thank you very much!
The item only came with one personalized item when I indicated two names.
Not leather is a synthetic material
the print is a little blurry but otherwise good. shipped in just under 4 weeks to the eastern United States
I did not take a picture. My product is worth it. He is top and the first we were well respected. I love more case offer it to grandma there are 7 first names on it
aa described. i hope it does not fall apart
Very beautiful
Great!
Fits nicely, looks good. Good job!
Very nice! Arrived quickly to in Netherlands. Well in time ordered for Father's Day and well in time within:-D
Very nice husband loves it thank you
This was my second order of this item, I LOVE it! Everything is perfect and exactly as described, thank you!
VERY NICE! VERY GOOD QUALITY!!!
The engraving does not seem very deep to see in time ..
He has arrived late for the covid. Good quality. Well recorded (although not as contrasted as in the image).
Just like in the pictures, perfect and size is very good, thanks
The bracelet surprised me as it's better than the pictures. Very good item quality price.
Perfect, I recommend
Super Super
Very beautiful except the female of lean quality
Product never arrived but refund immediately
Very nice article, quite satisfied
genial
Nice
Good Quality beads and engraving. The braided string is shiny synthetic material though, but sturdy. I think I will put the beads on another chain or something.
It's big on my hand. No problem
Lovely bracelet and well done engraving with names. Very happy, will buy again and reccomend. Husband's wrist is just a bit small and the black rope part is quite long so can't adjust that. We took the metal link adjustment off as it was dangling and irritating my husband; because it was big we opened it up and just made it into a necklace which is better and suits him more. So still very happy. The black rope would be nicer if a bit smaller.
Looks very good. Very nice engraved names.
Perfect very beautiful! Thank You.
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