support@www.euro-mall.net
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (51) |
|
4 Star (8) |
|
3 Star (8) |
|
2 Star (3) |
|
1 Star (20) |
|
4/5 everything perfect, except I ordered it in gold color and it came to me in silver color. I'm upset about this. But it's really the same as in the picture. Even the same colors on the stones.
Perfecta, igual que en las fotos ❤️
Never arrived
Very nice necklace, just like in the picture, I love it.
It's very nice.
Beautiful
Great as always
Pretty, the size it says in the description and the Stones come well set.
The closures came wrong
Beautifull
Very nice
Never received and had to dispute to get my money back. Really disappointed.
Awful I want my money back now!!! Thieves
Tal cual la descripción. Buen producto.
Never got it.
Ok
.
It's just like the picture, I 've been using him for a week and the heat doesn't go away. The chain is quite resistant, generally very satisfied.
Ok
The chain came already broken to
A little small but nice.
The letter is as it appears in the photo, perfect size and very pretty, but the chain was broken, once you open it to put it on it no longer closes, but for the price you can't ask for more.
Pas reçu
Good
Customer not sent product, open dispute and returned the money. Only bpor it put 5 stars.
Very beautiful. Can't Catch water that is dark and stain skin
Delighted
Very pretty and very colored. The stones glow a lot and the silver is very clear and bright too. Medium size.
This broken venia I'm not satisfied
I never got my order
Bello
Never arrived
I like it very much! Thank you
Never reçu
Very cute product for girls. Done well.
The quality is very good, satisfied. Came to Moscow in 5 days.
Bonito
As always great
It is bigger than it seems but OK.
Lovely necklace! It looks expensive and bright :)
İ love the necklace its so pretty and cool.. But unfortunately the Opening and closing device does not work.. Impossible to open :(
Exact
Very nice necklace not big it is small c perfect
The brooch is broken
Real dimensions 2cm high by 1,5 cl wide Max
As always, perfect I 've already bought a few letters and they're all great
Bastante bueno, calidad precio
в серебре изделие выглядит идеально!
Bellissima grazie
Perfecto!!