SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, plastic, different in color as in the picture. Long delivery. Almost three months.
Order came quickly. All as in the photo from the store. Thank you
Beads liked, beautiful. Got there quickly.
I don't get the product.
Beautiful, bright, I will order more !
Shipping was lightning fast! Great quality too. Thank you!
Refund the money or send the goods why you cheat I didn't get anything
Very delicate color, good quality
Good beads! Beautiful, same as in the photo!
Very beautiful
Thank you! Quickly and cool goods!
Everything is beautiful and neat
Fast delivery, before perm was two weeks. Everything corresponds to the description and photos.
They're just super! Thank you!
Посылка идёт ровно месяц... бусины красивые, яркие.. много в пакете... спасибо продавцу
Отличные бусинки
Набор разного размера. Больших всего несколько
Beau mélange
Очень много мелких бусин и мало средних.... Совсем мало. А так хорошие, красивые, но не все качественные.... Есть царапины и на некоторых видны косяки при изготовлении, где-то краска потекла, где-то отпечаталась какая-то фигня. В Москву приехали за 14 дней. С продавцом не общались.
Fast shipping thanks
Красивые бусинки, как на картинке.)
Отличные бусинки, приехали достаточно быстро, хоть и со второго раза. Была проблема с отправкой - посылка потерялась. Но продавец деньги вернул и ещё ценник снизил до акционного, по которому я покупала в первый раз. Буду покупать тут еще
Долгая доставка, в остальном все норм. Бусин ка красивые, все соответствует.
хорошие бусины, быстрая доставка
все супер, хорошее качество, красивые бусины. доставка месяц.
Бусины очень красивые
бусины хорошие. всем советую
ничего нет
ok
Советую !
хорошие бусинки. брака нет. продавец всегда был на связи.
Бусины соответсвуют описанию. Рекомендую
цвет как в описании, несколько крупных бусин, остальные мелкие одного размера
бучюсинки меньше чем на фото, больших вообще штуки три
Яркие аккуратные жемчужинки, товар соответствует описанию.
товар не пришел,но деньги вернули.
Perfect thank you very much
Thank you!
Shipping 2 months to mailbox, not tracked. Corresponds to the description.
Delivery 2 months (during the period of the Chinese and Russian New Year) quality beads
Ordered 09.01, in Kostroma put in the mailbox somewhere in a month. The size in the package is different, in my opinion the smallest declared, mainly the beads of the smallest size
Great beads. Shipping month
Great beads. I ordered several times. Delivery month.
Beautiful beads!
Everything's fine. Thank you, delivery 2 months.
Delivery to MSK a little more than a month. Beads are very beautiful
Okay.
Very interesting beads, just like in the photo. Just great!
Thank you
They are very small, the pictures seem more, pay attention. But Beautiful)