SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long delivery-more than 3 months, but I think it's not the fault of the store
goed
ok ale na zdjęciach wygląda lepiej
Товар не пришёл, но деньги вернули сразу.
I always buy with you I never have a problem Even with inexpensive shipping
I bought two products I can't unlock one
спасибочки
Not yet arrived, did not receive the product yet, where is, did not reach the product, did not receive the product after,
Works as discribed very happy
Shilo!
I did not receive the goods.
The goods did not come! (
Little Castle. It came fast. It's cute.
I did not receive this item
Good lock. Suitable only for protection from random passers-by, and not designed for any serious attacks (I think it can easily be broken with a screwdriver), but I took it for this.
The castle received, though did not understand how to use it
All as mentioned, but I expected better quality, you can't put a key to it since it costs me to reopen, I had to put an easy one, the rest is fine.
Thank you.
Changed the cipher and everything .. Closed. Now it doesn't open.
The item is not tracked, the quality corresponds to the description
I do not advise you to communicate with the store. The order did not come, the money did not return, I had to attract Ali.
The lock is generally not bad, but it can be easily opened, as the retractable part of the lock is made of plastic, which is a little upset. In the photos highlighted the red mark of the place, as I do not understand why there is a specified division, because of which you can easily break the lock. I ordered for luggage, but apparently I will wear a purely symbolic trailer on the backpack.
The castle does not perform its functions. In the lock mode, the finger can be squeezed and pulled out the dog zipper suitcase, for example. The photo shows.
For such money, excellent. Performs its function.
Norms
Norm
Nopm
Padlocks works fine.
It works well
Thank You!
Good thing, it works.
Well, I have not tried it yet, but identical to the image
Nice locks thank you!
Poor quality wyglada as toy for children
Cool small locks for luggage. Quality. fast delivery. thanks to the store.
Material is not upto the mark
ok
Very long delivery 58 days to Samara
Cool kłódeczki
Thank you very well
It came quickly, the goods are good, quality.
ok
buono
Of course, but naive for such a price to wait for something better