SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got the goods at a very late time but the goods are good
Read more at Darya star "mega unpacking 51"
Don't working! Very disappointed of this store. Last time didn't come the package, I ordered again and received broken.
Werkt super goed al mijn puisten zijn weg en ook mijn littekens zijn weg
the product looks good. but have not used it yet. took 3 months for me to receive this .
hace daño lo pasas mal pero no vi ninguna diferencia ... la verdad.
Order received quickly on the scheduled date thank you very much, is package very well packaged. I recommend it.
Fast, trucking delivery, product is good.
Everything works, well packed, many thanks to the store, immediately sent the goods. I conducted the procedure, a little painful, but bearable. Everyone is very pleased.
easy to use
Compliant with products
I did not receive the product please help me
Never arrived, refund the money.
ITEM SENT WITH NO NEEDLES - SELLER WILL NOT REFUND OR REPLACE!
The goods did not come, the money was returned
happy
It seems to me that the length of the ejection of needles is not adjustable, as it should. The scale is wrong-I think so.
Not recebir product. This application is a scam.
Not received my goods. promised Time over and they do not answer my questions about refund.
Didn’t use yet!
Thank you very much to the store! It is not the first time I make an order from him, and always everything comes quickly and efficiently! I recommend! Definitely still I will order from you! Thank you!
Must still be tested
Very satisfied
The pain is unbearable but it works.. saw so much different in the morning after using it on my acne scar..highly recommended
Excellent works, took the second, familiar!!! Fractional mesotherapy on Hurray!!!
Not working broken
Super, packing was whole
Can you send the link to buy more micro needles for this machine ? Thank you. The delivery was very fast.
Received order today. 3 weeks to USA Florida. Just finished using. Works awesome! Easy to use, no issues and it’s of good quality. Highly recommend.
Arrived in very good condition, but after the first use will not turn over the light, is no longer working, I put it in thinking it was discharge charge and still nothing, money thrown.
Fast Shipping and good quality but didnt used it yet
thanks excellent
ok
very good quality product and packaging. Recomend for everybody. Thanks!
Shipping more than a month and a half, packing air cushion, all whole, all as in the picture, the device works. Thank you all great!
Very nice I like it
Product passed to lime I recommend the store of a nice urun I checked if it works additional review yazcam
Excellent product , I recommend to buy it and don’t hesitate , Thanks :)
All Super, works as intended, thank you
The pen is not working, For example I need to do on mode 0.5 its work only on mode 2.00 Im verry disappoint !!!
all good
works great. if you use the right serum. you'll love the results.
Perfect, everything is OK. Fast Delivery
Shipment in 2 weeks