SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks good
thank you. It's good product
Great product!
Good! Fast shipping
very happy with this product for the price
O produto é muito pequeno.
Item received as described in the mailbox. Not tested yet. Ordered on 31/1 and received on 8/2. Thank you store and deliveryman.
Delivery is very fast
Water comes out of the ma bag
Bonne qualité. Livré en 3 semaines en France.
Got the small one prefect! Will definitely buy more. Quick delivery to the
Ice bags are good quality, shippment and delivery was super fast. Defenetly recomand the ice bags and store. THANK YOU!
icebaged has arrived
Took the middle, perfectly fit, good thing
I'm super fast. I still don't prove it.
Good material, fast shipping
Great warmer! The only, long delivery, but it's good that I came! I definitely advise you to buy!
perfect
Perfect
Nice quality. Good value for the money.
Great product, doesn't leak, great material.
Amazing product & fast delivery
Fits the picture good quality
I'm very satisfied
Since I did not receive the goods, I do not know the description corresponds or not. The store sent the goods to USA and I live in Kazakhstan. 3 months waited and nothing, the seller froze, well at least returned the money.
Full moon glasses hanging came from.
Looks good. Not tested yet
The order has come super fast to chile! It's small.
The product arrived fast in perfect condition and exactly as described.
Very satisfied with the product
Very good quality, definitely recommend
No order received.
good product
Good product
Good quality. Fast shipping. I have the 6 inch ordered. I would have me the size exactly view. It is smaller than I imagined. My error. The ordered size is accurate arrived.
arrived quickly and in good condition..
Apparently it's tough. It's like in the picture
Took lots of time
Parfait je recommande
Качественный мешок, дошел за 14 дней)
Great product. does not leak. I use it when I have migraines.
Reçu en 10 jours dans le Sud de la France. Bien emballé. Produit de bonne qualité
Все хорошо, доставка быстрая. Товар отличного качества. Рекомендую!
Отличное качество. Продавец общительный, рекомендую.
No impermeable... Sale agua x tejido... Ruego envíen devolución dinero o envíen otro q sea impermeable
Producto de Gran Calidad , Vendedor A+++, 100 % Confiable , Lo Recomiendo
Thank you.
muy bien recomiendo vendedor
llegó mal
all ok