SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delightful and so ethnic
Looks just like the picture.
très beau comme sur la photo
Very beautiful, will work perfectly as a photo prop.
Oki
Very beautiful thing. packed very well, nothing changed. came the order during
The goods did not come, but returned the money
Super! Impeccable quality! Look at the bomb!
wow so beautiful i will order again
Identical to the photo :)
Fine decoration
Bon produit you recommande
Is beautiful. Enjoyed. Is like the photo, behind is leather and has several options and closure for any size and neck
As in the publication. Good quality
Very nice thank you
Cute fashionable not too heavy!
Just like in the wonderful photo
vbn
The collars arrived very quickly. Very nice
Top! Have him also in silver. Cool Tool
Looks great and feels really comfortable around my neck
Chic thing, came quickly)
very good
very beautiful and good quality. love it
Parcel never received impossible to trace by the delivery company 7,86 in the wind does not advise you
Beautiful
Very nice necklace. Same as in the picture. This is my second purchase at this store. I recommend it.
Beautiful thank you
Ok
The material is excellent.
Very nice
Quickly, everything is good!
Low quality
Very worthy of quality) I thought it would be worse!
quick delivery and as prescribed I love it
you send me wrong color, i ordered Gold Necklace,but got silver
Just like in the picture. I love it. it's nice and beautiful
good size -well
Чудесное украшение )
он все же погнулся про транспортировке . хотя. был тщательно упакован в воздушный пакет . я надеюсь исправить неровности самостоятельно . он блестит невероятно . это очень в африканском стиле как я и хотела
bof
PERFECTO.
Полностью соответствует описанию и фото. Быстрая доставка.
love it
It came over a month late
Товар пришёл помятый и не подлежит восстановлению
Good
Llego un poco chueco por el envío , pero es hermoso.
Peu de précautions pour emballer un article aussi flexible. Venu plié je dois redresser en tenant pendant beaucoup de temps. Merci
Very nice