SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, not much heavy. Keep well.
Locks hang out, weak, packed in a bag
Unfortunately, after waiting for three months, I have not yet received, but I'm sure they are super-like in this photo
They are bigger than expected and above all, they are very heavy. It stretches your ear off how heavy they are.
Really liked, thank you
Weak fasteners
The needle is damaged, cannot clip on
Excellent, correspond to the photo and description of the producer, the quality is excellent, everything is smooth, neat. Clasp is good. Came to Novosibirsk for a month. Very satisfied, I recommend the goods and the producer!
The quality of the goods did not like it, they look flimsy
Thank you, very quickly, everything is OK!
To Krasnodar came in 17 days. Earrings are very beautiful, although not worth a sample. The pebbles are all whole, everything looks cool. The only negative-sent two identical earrings, and should be left and right (I have the same, see photo) opened a dispute, the store on the trail. The day made a refund. Seller recommend!
Order not received, refund not offered!!
The order arrived during, but in the earrings there was not enough one stone, I was very upset, earrings were purchased specifically to the dress. very offensive!
Krluo is beautiful, but it is too big, and did not understand the size when ordering
I order the second time... Great earrings... The main thing is not dark and not allergic
Good quality goods looks good. Thank you store.
The stone fell out, still on the road... Sorry. Of course, I opened the parcel, at least throw out
Earrings Super!!!
Beautiful!
Nice ring
These have the. 925 brand very beautiful super
Were quite large, did not expect. The stones look almost black, and only at some corners it is visible that they are blue. In general, the purchase is satisfied, done neatly, the metal is good
amazing looking earrings and beautiful in reality.. super fast delivery. thank you
Very beautiful earrings
One of the stones had come off from the earrings so sad
I liked the goods
Very nice earring thank you
Earrings chic, liked very much!!
Liked
Very large width of the lock, exactly on the big lobe.
Liked, very beautiful, long carnations
Did not come
Beautiful!
Bad, did not receive, the money was not returned!!!!!
Did not receive a ring or a refund, bad!!!!!
Earrings are beautiful like gold, but the goods of one day, after 3 days of socks began to blacken
Delivery is very long. The Stones shine perfectly. But they are a little more than they seem in the photo.
The order was 2 months old, very long!
Darkened (or faded coating) clasp behind one earring after a week of socks
Oooochen big.
Thants!
The goods took a long time. But the earrings are beautiful, just like in the description. Stones shine, the problem with the buckle, but nothing critical. In general, I'm happy. Thank you.
Shipping was very long! But it was worth it!
Very cute hoops, as they appear in the photos, only they seemed bigger to me, the measure was not very clear., but I like them and match the ring, same good quality, very compliant, thank you store, description and photos were good. They shine!
Beautiful earrings, excellent buckle, the goods came well packed, no marriage. The order came in a month.
5+
Sergi just super
Neat, sparkle silver, good.
The product never came
Thank you store!!! Super seller is very decent!!