SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality! small size
It came very quickly. For small children a good backpack
Exelent backpac by litte kids
The backpack is very cute, small to us for two years just right, came for a month and a half before Chelyabinsk. corresponds to the description, the purchase is satisfied with the daughter also really liked) special thanks to the store
Cute little backpack)) neat. A bottle of water and a small lunch box or toy will fit in. Normally even on 3 hletke looks Happy. For such a price is just super.
just too small for kindergarten
Thanx very much. I love it
Beznadzieja. Now you say that there are two sizes of this backpack. I I received this tiny. Zamówiłam for czterolatki and I received such that fits for my annual son. Backpack is hand size my husband.
It is really a can small drawstring bag falls best against further sees that there called the same as the picture from so that is called top
The backpack went very long. Two months, but tracked by mail. Small for 1-2 years the child, which corresponds to the description. Thank the store, put a red bracelet as a gift on happiness.
Beautiful very beautiful
It went a long time, but I'm happy, front clasp backpack does not fall beautiful, locks quality soft, next was a gift small bracelet
Good
Quality product.
Ultra long przesylka
package still not come, dissatisfied
Never Arrived
The backpack is small for my son 3,5 years old (105 cm height), just below the shoulder blades ends literally! So for very kids it is suitable, for 3 years and older is already too small
good
The backpack is not bad, a little curve. Smells of chemistry. Of the pros that came very quickly
The backpack is small, but it's not scary. And to me, and my son he really liked, interesting design, quite high-quality
RECEIVED.
The bag is very beautiful, very small ובקושי contains place for bottle for child.
Ordered with a white face, came with a yellow
i got it
The bear's nose is yellow instead of white, but its OK
Plecaczek very nice and neat just in time for 3-4 Latka. Coreczka satisfied. From store small free shipping thank you. Seller very helpful
Supeeerrrr
Ok. ok. Good bag. Fast delivery. Good size for child.
Perfect plecaczek for toddler. Recommend
Ordered 23sierpnia 09. boiling doszedł cute plecaczek Malusi
but too small
Cool backpack, come muslalam that will be bigger
There is a smell, i hope to fade, and so ok!
Is smaller than expected
After you order backpack found no in stock. Seller podesłał other model inquire whether the can be, then dostaję even something else. Do not recommend store-nastąpiął refund per transaction.
The backpack did not come, the money was returned.