SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic set! Still put earrings clips as a gift
Very beautiful set, thank you Thank you!
gorgeous
جميلة جدا احببت كثيرا
comme sur la photo , très jolie
I can’t explain or show how beautiful it is! & they include the earrings!!!!! Love it! Got it for a photo shoot!
Sublime
Wow wonderful ! Very beautiful exactly as in picture and video. Thank you very much and also for the fast delivery!
It is just like the picture worth the price for this quality
Mükemmel bayıldımmmm!!
the package come damage iam very disappointed iam waiting 3 moths for this but is beautiful
Me encanta igual cómo foto
Perfect
Its very beautiful but also its really tinny small size ( 30 cm only) . Earrings are pretty.
Livraison super rapide et parure magnifique, comme sur la photo ! Le boucles d'oreilles ne sont pas à pinces mais à clous donc c'est mieux pour moi. Merci beaucoup :)
Muy bien embalado, articulo de calidad. Gracias vendedor
♡♡
Stunning! Fast shipping n love the little pretty gift. Thank you
Only issue was it took 81 to deliver and I had to contact the store to extend the Buyers Protection time.
I received my purchase including earrings as gift. Well wrapped and protected. Many thanks
Better than you look
I haven't received my goods...Ali experience gave a wrongfully judgement and released the money to the store..Am very disappointed.
Beautiful adornment perfectly delivered. The packaging was of high quality. I recommend this serious shop
i didnt receive this item
magnifique
Everything came but the Crown curve. .... Probably from the Freight damaged but not broken but I am dovolna⭐⭐⭐⭐⭐Okay let it be 5 Stars photo later skin
As the picture
Very good article, good quality, just a little more raz the shot than I think.
Perfectly packed, to Ukraine came quickly, even earlier. There is a small cow on the crystal, but not noticeable, the tiara is stunning and beautifully flows on the sun) recommend)
The goods did not come money returned
Received in perfect condition and EXCELLENT product and proper packaging. Congratulations.
super
Weigh a lot
the necklace is pretty i love it
Korunka them Krásna, no krivá.
it came in a good condition and it is very beautiful I there for recommend the store
Necklace was small and earring are shown to be clip on but came as pierced
מעלף!! Striking the!!
Very beautiful together Thank you the store
My set arrived in a month..im in south africa. it is so gorgeous and looks so expensive. i cant wait for my wedding day. you are the best. well packaged too
Very fast delivery! The crown is very lovely and shiny exept it's quite heavy so it's impossible for me to wear it on my natural thin hair. I wear it on my wig and it's ok. All the jewelry is shiny sparkling and good made. The crystals are plastic not true crystal. It was nicely packed.
Chic kit, packed securely, shipping and sending fast
Its very nice, i really love them. thanks to the store
Nice
Stunning product
Genuine Okey
Beautiful thank you
good
Very good quality!!!! Very satisfied
Very beautiful. Loved will crush in my wedding