SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK!
Exactly as the picture!
Good quality
Ochi small
Arrived in perfect condition, well packed, all beautiful, recommend
Good product
Fast and excellent quality.
Excellent! The order came to Siberia in 20 days, the store sent a card at a discount to his store. Everything is intact and complete. Respect to the seller! Recommend!
Llego tal cual en las fotos todo funcionó perfectamente
the excitement I have. delivery so quick to South Africa and evrything is perfect condition I can't wait
The ones I ordered don't bring batteries, they're good!
Top product, recommend
I don't need to look very close
Better then I expected. love it!!
I get super good in time and shape,.
Very fast delivery product very good excellent quality very davolna recommend the goods and the store is excellent.
Excellent product, it's just as I ordered it, I'm on time, and well wrapped, no problems with the supplier, and with the eoaqueteria service
They are equal to the photo the magnifiers are great it is light and its very powerful light highly recommended I arrive in 10 days to Mexico! And with a discount coupon! I recommend the supplier.
The magnifiers are very small. It's battery operated. There are q intensity has the light when I place the batteries on it.
The parcel went 3 weeks. Everything is whole, I liked everything. But a transport company that carried in Russia carried another 3 weeks. DPD so my advice, choose mail. To the store thanks supported, showed the tracking of the parcel. As a result, we went to the DPD warehouse and took it.
Very fast delivery. thanks to the store.
Product description recommend all great quality congratulations
Glasses are cool, but oooochen long went.
Crazy quick shipment. The item is unexpectedly robust for the price, I tried electroepilation with it, and it is fine.
Не плохое качество в комплекте без батареек. Всё как в описании. Лампочка светит ярко. Линзы увеличивают.
good
Foi muito rápida a entrega , chegou tudo certo ! Muito bom
all good
Good glasses
EXCELENTE LO RECOMIENDO
The quality is according to the price
Excellent purchase and fantastic store!! Arrived very fast and came all very well packed. Super satisfied with my purchase!
התאורה לא עובדת.
its amazing
Average quality
I ordered 2 times the first time for myself to work then my mother for knitting
Glasses Super. recommend
Haven’t tried to put batteries in yet but looks good!
recommended store, order received in good shape love it
Everything came, thank you
Excellent but heavy last with 3 AAA batteries
Very good product, various and easy trcar. Holds well in head and features good quality!
Recommended, good quality
Good quality, everything came much faster than promised
Very satisfied, the magnifications are very good. I recommend!
Perfectly delivered quickly
The order was not long, but the box is very wrinkled, it's amazing that the contents remain whole
Great product. Works very well. Great quality. Recommend to everyone
Ok Thank you
The product is not like photography, it is simpler and illuminates very little