SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Everything works, it's cool.
The object is very very well thank you dear store
The chair is good, the store is good, sociable, only here the customs officers delayed the parcel, in the end it was about 2,5 months! But in the end, everything turned out well
There is no kneading function that can be felt. Only vibration felt at all time.
Cheap-like feeling's well.
좋아요...good
все, ккк в описании, мама довольна. с продавцом не общались.
Moves from the car seat, changes its shape is dangerous in the accident!
A massager who loved the whole family. Advise!
Quality is good, very long delivery 44 days, maybe hit the New Year Chinese
Quality is good
The massager works well, vibration slightly relax the muscles. But if someone hopes for a full massage, then it's not! There are several modes
good
отвратительная доставка долго не идут на контакт открыла спор никто не ответил после спора больше, чем через месяц пришел заказ
Товар шел 2 месяца вместо двух недель. Похоже под Новый год его потеряли китайские перевозчики. Продавец отказывался вернуть деньги, пытался кормить завтраками, ссылаясь на то, что 75 суток ещё не прошли. А не слишком ли долго устанавливать срок в 75 суток для посылки из Китая. Да и почему бы уважаемому китайскому продавцу не разделить с покупателем риски, связанные с работой его китайской транспортной службы и не возвратить деньги покупателю, в случае ожидания им товара хотя бы свыше 1 месяца, ведь за это время, если бы мне вернули деньги, я бы несколько раз купил и получил из Китая такой же товар, но китайский продавец не занимает позицию удобства клиента и на будущее мы безусловно это учтем. Также на изделие которое прислал продавец не предусмотрен карман для пульта от изделия. Это значит, что он будет валяться по всему салону. И самое главное нет инструкции на русском языке есть на английском это тоже говорит об определённом уважении китайских товарищей к русским покупателям.
All good, thank you!
Очень понравилась накидка. Все работает, супер!!! Прорабатывает все зоны, греет ненавязчиво. Очень надеюсь прослужит долго. тестировали всей семьёй 7 человек. Все в восторге, дети тоже! Рекомендую однозначно. Продавец поддерживал связь. Доставка получилась долгой из-за новогодних праздников, думала уже не получу. Успели до истечения защиты
Noisy, for 2300 the most it!!
Лот получили спасибо. Скорость доставки по России обрадовала. Спасибо. Всем рекомендую продавца.
The goods went almost three months the parcel was badly packed. The packaging came broken.
Спасибо, получил посылку. Доставлена за 57 дней. Отличная штука, свои функции выполняет полностью! Покупаю в этом магазине второй массажер. Доволен! Продавцу большое спасибо, здоровья и удачи!
Very quickly delivered!
Very fast delivery, thank you store
Delivery more than two months of course is very long. It's been a long time. got connected to the cigarette lighter all works buzzing vibrates. Only here about heating until I realized very cold. But vibration is enough. I'll try 220 off. And so the thing is cool. As long as the machine is heated small massager
Original
Many thanks for the quality goods according to the description. The order was delivered quickly. Massager in working condition.
As long as satisfied
It came quickly delivery 3 days all well heating works but the vibration was weak thought it would be stronger and so everything is fine
conforme
Отлично работает, много режимов вибрации! Для расслабления самое то что надо
Quality product as described.
Thank you very much received everything works.
super
Cool thing! )) as received in the mail immediately connected... works!! Through the winter jacket is not very, but in the jumper very much even nothing!! Heating is long-heated, but not critical. the purchase is satisfied!!!
bad just do weak vibrating...
Not exactly what I expected, but generally not bad. The vibration is quite strong, the material is pleasant. Heating somehow is weak, but in general it is. Expensive massage chair this cape will not replace, but in the car for long trips will be just as possible
produkt nie dotarł ale kasa zwrocona
I am happy with this product
To store, thank you!!! The product corresponds to the description. Fast shipment of goods. Packed well. I recommend this seller as a reliable partner and supplier of goods. The goods are delivered in a short time, 5 days, IML.
Fast shipping. Quality is good.
Not satisfied
Is a total OK only heating is dwuch small points myslelem stainless will cover a little more space. Massage for vibration even quite pleasant.
Thank you very much everything works well I'm happy, I advise everyone
The product corresponds to the description. It was 2,5 months, very long, I thought it would not come. Wrote to the store, did not answer.
not very good...
soso ..................................
Took very long but coming… But great item… As pictured… Works properly…
I love it, I recommend this store
The effect of massage is doubtful, everything else has to be. Delivery to Peter 6 days.