SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing! )) as received in the mail immediately connected... works!! Through the winter jacket is not very, but in the jumper very much even nothing!! Heating is long-heated, but not critical. the purchase is satisfied!!!
bad just do weak vibrating...
Not exactly what I expected, but generally not bad. The vibration is quite strong, the material is pleasant. Heating somehow is weak, but in general it is. Expensive massage chair this cape will not replace, but in the car for long trips will be just as possible
produkt nie dotarł ale kasa zwrocona
I am happy with this product
To store, thank you!!! The product corresponds to the description. Fast shipment of goods. Packed well. I recommend this seller as a reliable partner and supplier of goods. The goods are delivered in a short time, 5 days, IML.
Fast shipping. Quality is good.
Not satisfied
Is a total OK only heating is dwuch small points myslelem stainless will cover a little more space. Massage for vibration even quite pleasant.
Thank you very much everything works well I'm happy, I advise everyone
The product corresponds to the description. It was 2,5 months, very long, I thought it would not come. Wrote to the store, did not answer.
not very good...
soso ..................................
Took very long but coming… But great item… As pictured… Works properly…
I love it, I recommend this store
The effect of massage is doubtful, everything else has to be. Delivery to Peter 6 days.
Without proof, it arrived within the expected time frame
Too noisy. Slow delivery, 2 months to arrive.
Everything works. The impressions are mixed, honestly, I did not understand that he is kneading. Vibrates and vibrates. Pretty noisy
Thank you for the good item
Excellent product and sent all right as agreed, thank you!
The product is beautiful. Massage mechanisms look small. Have 14 modes. 8 can be operated fiercely. Still expensive.
Спасибо, пришло за неделю, мать очень давольна
LX645660248CN
крутая штучка легкий массаж помогает.
I ordered my husband as a gift, he is very pleased
все работает
Nice massager.
Everything corresponds to the description. I ordered my husband as a gift. He liked it. It works noisy, but the sensations of massage are excellent. I advise you to buy)))
заказывал из Москвы,срок был неделя. доставили за 3 дня. на ощупь приятно,хотя на голое тело не очень, из-за пота.
Good vibrating Cape on the chair. At the 3rd speed, it's good even through winter clothes vibrates. Heats also good. And on reliability-will show time))
There is vibration not just like massage. It was a product that remained under your expectation.
Before buying, tested the massager for 300 euros. If you compare, this one is certainly weak. It is more useful for truckers, if there is no resistance to go out and smack your back.
все устраивает.продавец очень хороший.брал сразу два.на одном не работал адаптер.решили этот вопрос в течение недели.спасибо большое