SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never received the product and the store has been terrible at communicating and helping me find me package
satisfait
Joli
Very quickly lost color
Completely corresponds, very beautiful, chic!
Is great!!!!!!
Good
Necklace is very cheap looking and changed color in two days
Generally cool chain! Looks spectacular
Super cute. Statement piece. Gold is wayyy to bright and looks fake, cute though
The necklace came in a box which was nice but the necklace was scrunched up so it took me few minutes to twist it back in place. At first I was worried some of it was stuck out of place. The last ones I bought was laid flat and securely wrapped in plastic. I didn't have to untangle them. I wish these were wrapped the same way.
Very good! The store combined the order, it was nice to get all together! Recommend! Quality at altitude!!!!!
Goods didn't come
Good!
At the top, sent in a small box
Ordered in August still did not come the parcel. The dubious salesman said I had it. Opened a dispute, the money was returned. That's just for nothing for 4 months I waited and did not get anything.
Came quickly current I with the size was wrong and so norms
A little bit lighter in weight than i expected but should of looked at weight. But overall good costume jewelry
Very nice
hello good afternoon please I have not see this goods why I am waiting it here please be faster why do you send me this goods I need neck Jewels not that ok or what is your problem tell me why
Very nice and good quality
I didn't get my product.
nice
The chain look cheap and yellow.The client reject it.
I never get there
Trop grand
Everything is very high quality
Very simple Material
Really nice. Just like the picture in the description.
I love it
good
vwey f ast shipping!! good quality
In exelent state it took a while but I arrived
It's okay.
Great quality
Very high quality looks, purchase is satisfied, went less than a month, in life they look better, slightly bolshevat took 18
Gun!!!
Beautiful and high quality!
Almost broke chain necklace removing the plastic that was wrapped around it.
It looks exactly same as they showed. Very satisfied.
Very bad quality. expected much more. not worth the price.
You can wear two sides, I liked the side without rhinestones. Doesn't look so cheap. Fast shipping. I liked it.
I did not receive my necklace and in addition I did not even get refunded it's flight return me my money
Nice chain. Looks nice. Well packed was in a beautiful box. The son is delighted. Ordered 31.08 came the parcel 30.09. Unfortunately, the parcel was not tracked.
Good
Looks very fake,not like picture... the gold color it’s so yellow
Cool necklace! Only problem was if you sweat while you wear it it will start to smell a little.
Fast shipping
A grade
Very cool! Take it!