SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was 2.5 months. Very long
I only got 10 and not 20
The item never arrived but they were held responsible for the refund
Special Attack or is otherwise ;, but don't know.
Super fast delivery.. to Poland in 15dni dotarla
Be careful. The lot comes from 10 packs, not 20. I like patches myself and the shelf life is good.
That was quickly!! all good!
Ordered 25.08 received 16.09 order for wife not the first time, store and recommend
Very long time delivery
There is no result yet I used it for a week nothing changed underneath my eyes still looks wrinkled and eyebags more visible . Waste of money!
Excellent paches. I order not the first time
The patches came at last. We drove from June 24 ukrmail 82 days (56 days drove around Ukraine-lay in stock)! Already I did not hope to get them, but still came!
Patches came) today I tried. Until I realized that they are as good as they write those who bought them) I think it takes time for this!
The goods did not come, the money did not return. Do not recommend store
Delivery to Rb 2 months. Well packed. After use, we will complement the review.
Super Fast Delivery - thanks ! Love this product ....
I never got the order.
The order did not come. The money was returned.
I order not the first time, very good patches. There was a parcel almost two months to the Nizhny Novgorod region, did not track.
The goods are excellent!!!!
well packaged and full of collagen the spa clients seem to like them
I got it right. Truth q I'm happy with the product. Thanks to the store
Never got this item , don’t understand why despite wasn’t opened.
Nice
Corresponds to the description packed perfectly thanks
Negative feedback! The goods did not come, the status as executed, the store does not answer spot, the money does not want to return! Strongly do not recommend!!!!!!!!
4 months waiting and never came sunexcuse was Pandemic and I have 18 products from other companies in the middle of this pandemic
Not the first time I buy, excellent patches
Love it
Have not come
Thank you.
Neatly packed. Convenient to use. I recommend
The parcel came without damage. Hope the quality is excellent.
The goods did not come but the money was returned.
Thank you very much, everything came in perfect condition.
Did not come the parcel at all.
Seller returned money
Haven't tried it yet
As pictured. Just received today after a long wait due. will add to review later
We haven't got it yet.
GOOOOD
Highly recommended! It has under your eyes taught
Took 2 months to get to the US. Haven’t tried them
It's okay, it's fast. Patches moisturize, slightly relieve fatigue and circles have become a little less. Without long-term use, it is difficult to add something for now. I have no complaints about the goods.
Thank u
I liked it very much. The effect is. Nice.
Bad store! My package never arrived and no refund.
Okkkk
Ok.
Patches came in integrity, patches pleasant, irritation was not any, moisturize the skin under the eyes well, I did not see any more effect, in principle, the goods are good.