SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like this product, I'm using it everyday for cleansing and after serum and cream. Massage with this feels very nice and I think that those lights really works because my acne scars start disappearing.
Delivery in 4 days. There were problems with the coloring of the goods (absence in Russian warehouses), but I think the color will not change the quality of the goods... Boxes came whole, as a gift the most
Great product, very fast delivery.
I like it very much, cleans the face in depth and helps absorb serum and creams, to know if changes are noticed is still early, but it's very nice to use, it's nice and looks quality. I arrive the next day or two days to ask for it.
Sin utilizar, pero tiene muy buena pinta. Es tal cual en la descripción. Lo pedí el viernes y hoy lunes ya lo tengo.
It's a love this product, I love it, feels a soft heat and notes that petra facial treatment more. Fast shipping, I highly recommend.
Very fast delivery! Great product!!!
Wydałam almost $190. Pack was sent to wrong address and returned to the company. Money back no otrzymałam.
The truth that I bought it just for testing, for the amount of good reviews I had and didn't rely too much on its effectiveness. But I have to say that I have been using it for several days in my evening routine and it is noted! Mode 1 cleaning I haven't tried it yet, only 2 and 3, but you can tell that the products are absorbed better and I wake up with great skin
Спасибо за быструю доставку и хорошее качество. Выглядит привлекательно, приятное в использовании, компактное. Работает, эффект чувствуется, кожа очень приятная после применения.Спасибо, я довольна, полезная вещь.
Instant shipping. Within 2 days shipment dotarła. Recommend
It's come super fast. Very good presentation.
Tiene buena pinta, volveré a opinar cuando lleve un par de semanas de uso
All comply with the description. Very fast delivery-in Friday kupiłam, we Tuesday Courier has provided me shipment
It's come very fast! I tried it this morning and you have to trner very small cleaning discs or the standard size you need to button it to fit the plastic (it's the least thought I think of the appliance) the rest of the fintions, with more time I'll think. Thank you!
Działa jak należy. Czy przyniesie efekty w postaci poprawy cery, potrzeba czasu. zobaczymy. Wysyłka ekspresowa, uwielbiam ten sklep za to. do 12 zamówienie następny dzień u mnie.
El envío ha tardado muchísimo!! Pero ha llegado todo en perfectas condiciones, parece que funciona, solo falta probarlo.
Looks an feels very nice and expensive.
It never came to me.
Пришла в поврежденной упаковке. разряжена. работоспособность ещё не проверял.
Fast shipping all OK
Everything came quickly, the devices are not big, the size of the egg, took for a gift, the wife is happy.
Fast shipping. It's taken two days to arrive. After a week of use, I'm very happy. What I use most is cleaning. The only hit I find you is that the instructions come in English or Chinese. I recommend it, both the item and the store.
It came to Me in 2 days. Unhappy with the courier company. I had to locate the package because it was delivered and not delivered. I haven't used it yet.
Shipping time is 3 days. Device very well packed. Very nice and cool jajeczko. Or will be effects zobaczę for several weeks.
Okay, though it doesn't have much function. It's simple to use. Received in only 3 days, I already had it at home. The battery lasts quite a bit. Good product and good quality.
It doesn't do the expected function
So nice. Thank you. Waiting ahead for new interesting devices from this store
Device is exquisite. Operation Light sensational. Cream in k9ncu works like promises manufacturer, but it's only a matter of red light.