SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery
came very fast. well packed. a bit hard to understend the instruction for 3.5 teara old. as in the pic
Caustic non-good
Some piecies are missing. We must replace them somehow
Fully compliant with the description
The goods is according to the description
Thank you expected more and so in principle will go
Very long went the goods
Everything is fine
2번째 주문도 빠르게 배송왔어요. 사촌동생과 같이 놀려고 주문했고 너무 좋아하네요. Green Dragon이 제일 멋지다고 합니다.
Shipping fast and child so good. Dragon shape wholesale nice and cheap price to make you satisfied.
some pieces aren't attaching to one another in a strong, lego-like manner
Very cool pads for folding, fit for LEGO. Child satisified, components moving well work, all well wpinają. Shipping very fast, 2 weeks and were in EN.
מעולה
Lego compatible
Very beautiful!
Good quality product. Complies with the description. My child loved it. Very similar to the original. Clear plan and easy to follow. Thank you
produit de bonne qualité et conforme à la description
Snel en netjes geleverd
Not tried, it is a gift. Looks ok, well packed. Came to Slovakia for more than 2 mounths
Not enough one piece but the quality as a whole is good
Instructions and piece OK. Perfect.
Ben erg tevreden
8일만에 도착. 배송도 빠르고 품질도 좋아요~ 추천합니다.
All as in the photo, very satisfied. There were also 6 extra pieces that we may use when missing the other ones. Thank you store! Reccomend!
I have him still not constructed, therefore I can't tell whether he is complete.
Hračka udělala vnukovi Velkou Radost, stavebnice byla kompletní, nothing nechybělo.
Ok
Ok
El producto llegó en el tiempo estipulado, el juguete es igual al de las imágenes del vendedor. 100% recomendable, gracias al vendedor!
Dragon itself very nice. Fits some pads zostawia bit for requests-regularly we need doczepiać tail :(. Worth not less However for this price.
Bohužel chybí dílky.
It's about טרם assembled already once a second I invite the same product love the Ning 'Lego
Perfecto
Doszły in under 3 weeks, faster than the spodziewałam and than was marked on offer. Recommend!
Всё хорошо. Упакован полностью, есть инструкция, и даже человечек.
Good quality. Looks cool. A bit hard for small children (approx 5 years old) to assemble.
Parfait
Very quickly came the order.
Думаю, что ок. Это нужно собирать
Nice job! The product journey takes a long time, but it is here now!
All ok
It's very fast, the kids loved build Legos.
Excellent Dragons, came in a package with instructions. Son 5 years old assembled himself
Очень понравилось, доставили быстро!
Buy bien
top
really cute
IL NE SONT PAS TRES GRAND MAIS LE RAPPORT QUALITE PRIX EST EXCELLENT MON FILE ADORE NOUS AVONS - DRAGONS A PETIT PRIX
No box, but it looks good. Very fast shipping