SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
asked for necklace, sent earrings. very sad
The order did not come money was not returned
Соответствует описанию. Спасибо продавцу давольна
Very beautiful pendant
просто супер. очень красивое. не отличишь от золота. оно стоит этих денег.
Seller is OK. Item never come. Refund. OK.
Such a beautiful pendant!!!!! Thank you to the store for the quality of the goods and the speed of sending the order!!!!
excellent store
The chain is bent and is starting to break after use. The sphere and tree are fine without any problems
sublime
Goods did not receive
It's just a plague, take it will not regret, I do not know it with time or not, but it's super, beautiful
Ordered 30.01, came 02.03. satisfied with the parcel
Very beautiful
обалденная вещь
I have not received the article yet
The product never arrived
Order did not come. Money returned
Chic necklace! Recommend
Did not receive the item
A small, neat pendant, on the front side is flat, made neatly. Looks like gold. I came in a month, it was not very accurate. Very well packed. The parcel was put in the mailbox.
Amazing, quality for 100%! Both the chain and the lock and the pendant itself are very beautiful. I ordered a ring for him. Happy as an elephant! I'll order more for friends!
Все соответствует. Заказ пришел быстро.
As pictured, high quality fashion jewelry. Goldtone 16inch chain with 2inch extender. Shipped in 3 weeks. Recommend store.
I havent recieve my perder, what has happent here? if you are not going to send me what I ordered then tell me what are you going to do?
I'm delighted with the pendant. Chic. Not big. Looks great!!! Very high-quality product. All the rhinestones are in place, so pleasant to the touch. In the reviews they wrote a chain to replace and order, by the way it is also pretty. Thank you store!!!
dokonalost
Normal
Goods didn't come
Beautiful necklace, consistent with the description
super.
Beautiful
Very nice visually,
Beauty
It looks beautiful, elegant. trtsdon distinguish from gold. I recommend, the price is shock!
Nothing special, not silver only gray.
Good piece took 180 days to arrive but came. Beautiful as pictured.
Very quickly received. spasbo! A good suspension, but not blackened.
все целое,красивая подвеска. шло 2месяца
It comes very nice, I don't know what material will be or how long the pedreria will last
Excellent pendant, beautiful, looks gentle, I recommend
I order the 3 th time already they are beautiful
super-puper-duper!
Nice thing. As will be in the sock, let's see. The price is not great, so I do not expect much). Thanks to the store for the package, came the goods are intact.
The jewelry is beautiful. Shines strong and is good quality I recommend the store
It's beautiful! Much prettier than the picture. Very good quality.
Delivery is very good faster
I am delighted
Lovely, nothing not different from gold
Tikrai gražus papuošalas