SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don’t know much about this product, but my granddaughter does, and I’m under strict instructions not to open it. It’s her birthday in a couple of weeks, so she will have to be the judge. It does look and feel solid. Thanks to the store for getting it to me in time.
The paint sticks, but does not paint. Fast Delivery
בדיוק מה שהבנות רצו הגיע מהר ושלם. תודה
Neat parcel serious store quality price child very happy
Genial
Super fast delivery Inpostem in 8 days. Goods consistent with your order and good quality. Recommend!
Beautiful lol, looks like original. More accessories of how many expected.
Satisfied with the product, only took was very ordered in 24/11/20 and arrived 12/02/21
Pas vraiment une LOL surprise. C’est plutôt une pâle imitation.. malgré tout la fille l’aime beaucoup !
More than wonderful. Thank you.
I am waiting longer three months and it's not arrived
OK
Never received the article very disappointed
It's a pity, but the goods did not come, the child was upset. The store returned the money, thank you.
Seller cheater, bad quality goods.
thanks
it is a fake
Super my daughter is too happy
OK OK
Хорошо. Только выбрали 2 разных, а игрушка внутри в двух попались одинаковые, кошки.Аксессуары к ним разные. В целом очень нормально.
ok
entrega rápida e produto com wualidade
Non-quality goods
We thought that the pet with hair stitched, but so also very cute
Are satisfied
bien
They arrived in perfect condition. They need to be opened.
This is not the original exactly, I ordered three pieces, yellow, pink and black, I notice the price for them was the same 357 rubles, only one black turned out to be less like the original, with the ball and in the ball, the ball itself is bigger, and pink and yellow cheap fakes that you can buy for 100 rubles. Purchase is not satisfied, store deceives, only 1 pieces put according to the price the rest two pieces cheap fake the price of which maximum 100 rubles
Ordered two dolls, came one small, one normal. You need to specify when ordering from the store what you take. There's no time to understand now.
I ordered two at once. One large, pleasant size, and the second doll came almost twice as much.
So beautiful.
Not to the end clothes on the doll
All OK, fit gift the podobał
It's not the animal he wrote in it. She doesn't have real hair. There is no extra hair in it, there were 9 gifts in it! I do not recommend!
kids bd gift will open latter
Quality bad
My girl is very happy with her LOL all very well. Thank you so much for sending it before Christmas. I hope I can order others later soon. The spheres arrived in good condition.
It's a small thing, but it's okay.
In front of the glue, you can see in the photo. Delivery to Kaliningrad 4 weeks.
Super fast. Not yet open
it's fine, the product was arrived in a month.
Everything is alright. Thank you
The pupa has a little screaming eye. In the rest everything is fine, there is no smell.
ok
Very ugly. But for the price you can't ask for anything else
The packing is excellent, the goods came in good condition. I advise the store.
Super
Perfectly packaged. Waiting for the opening. The received models are those ordered.
Precise, maybe it's second choice because there are stains coating failure… Everyway good product
Good