support@www.euro-mall.net
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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that is ok.
I love it. Received with a charm in gifts. Fabrics for fabric offered for 3 charms purchased
Very beautiful of quality. I love it.❤️
Beautiful!!!!!! Also thank you for the gift!
i don't know if is genuine silver925,i'll check it in few days and i'll be back with another feedback.
very very nice but 3 months to Romania!
The goods arrived earlier than I expected. I rate my thumb up. The bead has a stamp 925 (silver). I also received a gift.
Tudo certo ! Obrigado
perfecto!
Charm is excellent, there is a sample.
качество при получении Агонь. посмотрим как в носке
Very nice!
Very nice, they're for gift and they liked it very much.
Looked beautifyll and fine.
l really loved this.
Super maker shipping. Recommend
As beautiful as those of Pandora!!!
Очень красивая бусина.Спасибо.
Muy hermosos.. Nada que decir. Compre la oferta y llego como corresponde. El vendedor 100% recomendado. Envío muy rápido.. Pero acá en el país demoro un poco en ser entregado.
Merchandise never arrived, due to pandemic problems
super
so beautiful. I even got an extra gift.. thank you
Perfect store!
Спасибо, все супер, а подарочные сердечко очень нежное и ажурное! Доставка супербыстрая! Посылка пришла в мой день рождения! Очень приятно!
I have it almost 4 weeks and so far everything perfect and beautiful. The cutest gift. A + Shipping 2 weeks
Beautiful and the heart is complimentary
Yes will be ordering again
Very satisfied with the product! Thank you
All right, thanks.
nice
Very beautiful, and very fast delivery! Super recommend.
Super quality, came in 20 days to Poland. Free shipping cloth and charms. Recommend salesman
All Super, express delivery 10 days to UK
Silver is not the simple silver free! But still great!
ok
Great!
very pretty charm the color is lighter than other silver charms stamped S 925 on the tiny gold heart worth a test if it changes color I'll tell you right away but for now it's very pretty highly recommend store thank you very much
Ok
One and second free shipping beautiful
Product compatible with description cute dziekuje
Excellent product.
Fast shipment. I got a gift charms. Thank you.
It's very nice.
Month to St. Petersburg, ordered 2 charms, veins 2 more charms in the form of Hearts as a gift! Very satisfied, looks great!
My beautiful silver charm came. As a gift put another charm in the form of a heart, as well as a napkin. Thank you store!
Beautiful
Thank you store! Everything is delivered on time, even in addition the seller put the heart!))
Very pretty. Thank you
Perfect!!
Everything is super. Thank You