Dear buyer, Thank you for shopping in our Bates Music store, before buying, we would give you
1. After we sent out the package and make sure you do not get your packages, we will give you all the refund.
Even if the delivery timeout, we can still refund with your paypal account, so you can shop here without worrying about losing money.
2. If the product you got have any problems , please write us an email or leave us a message before you give a dispute or a negative feedback, so we can deal with it as soon as possible and more effective.
Please be assured to shopping in our Bates Music store and enjoy!!!
1. Your money is paid to Aliexpress.com, after you receive the goods, Aliexpress.com will give money to our account .And if we agree to return the money it is Aliexpress give it to you too. So this is safe ESCROW SERVICE.
2. You can do payment for your order by Credit Card, Money Booker, Money Gram, Bank T/T, Western Union etc.
1.The ship time depends on the buyer's customs clearance time or other factors like weather or the position of the destination.If you have seen the package arrived your place, you can check with the customs or local post office, so you can get the goods soon.
2.The normal delivery time with different express company.
EMS: Estimated delivery time 5-10 work days
China post air mail :Estimated delivery time 15-45 work days
ePacket: Estimated delivery time 5-10 work days,ship to US only
Posti Finland: Estimated delivery time 10-30 work days, ship to Russian Federation and Belarus only.
AliExpress Standard shipping: Estimated delivery time 15-45 work days
Hong Kong Post Air Mail: Estimated delivery time 15-45 work days
Any other expresses you want , you can contact us.
We will automatically leave a positive feedback to everyone who has complete the transaction and leave us positive feedback.
1.If you like our items , please give us a Five Star feedback, and let others enjoy it too.
2. Your feedback is very important to us , if you are unsatisfied with it , please contact me first instead of giving a negative feedback, and this way we can deal with it more effective.
3. We will give five start feedback to every nice buyer too.
4.Please email me through 'MY MESSAGES' or “Ask Seller Questions” if you have any question about our listing or your purchase.
We are Bates Music, we are professional on music instrument, and we will improve our products and service to be better. All we want is you enjoy with the music and our instruments.
If there is any question, please contact us online or leave us message via Contact Now. Our reply should reach you in 12 hours.