SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wanted some earrings that are dressy but also neutral, and these are it. They can go with almost any dressy outfit. They have sparkle and yet are also not so loud. They are also a good size and not too big or too small. Very pretty earrings with just a small amount of sparkle.
Top I recommend it thank you to the store
Cool costume jewelry! Thank you!
Beautiful very very beautiful earrings I love
Gorgeous
The parcel did not receive, or lost at customs, or at the Post Office ((
These are more beautiful in person. Love!
Beautiful!
The ratings are beautiful, but the poor packaging. They came damaged but luckily I was able to fix it.
Cute, much bigger than expected. can't wait to wear them.
Amazing earrings and great quality too!
крутые
Très jolie
Здравствуйте
серьги отличные, как на фото. но они тяжелые. доставка 3 недели до спб(это почти рекорд)
very beautiful, like in the picture. The delivery was very fast
Heel mooie strass oorringen. Wel groot.
все отлично
They are nixw
The main stone is not as "clear" or brilliant as I hoped but still pretty.
Качество хорошее.Достаточно крупные.Стекло смотрится хорошо.
trop gros
Симпотично, аккуратно выглядит, думала будут тяжелее. В ресторане ведущий оценил и спросил "сколько же за нмх отдала?" пришло в срок
Серьги СУПЕР!!!! доставка быстрая, я довольна!
bardzo ładne polecam
Beautiful fast delivery
Very beautiful
Massive, evening, rhinestones are all in place.
спасибо! супер!
I thought the crystals would be more natural-ordinary plastic.
nice
The goods did not come, the money did not return
ok
Thank you, Super!!!!
I thought I ordered it silver and I arrived doradito, but I loved them, they're beautiful
Very beautiful
Slightly more than expected.
Hoped they would be more sparkly. Clear glass.
Very cool earrings I will order more, took for a gift and I want the same 5 out of 5❤️❤️❤️
Quality is good. Very beautiful. Seller recommend. I advise you to buy.
Beautiful earrings, a little heavy. Walked for about a month.
All terms are out, the goods have not received
Very big
Very beautiful earrings
bonitos
13.12.2019 the goods arrived in the country, today 13.02.2020. I did not get anything, the store asked to wait., the money was not returned, the dispute is closed.
ok
Earrings lovelly. Recommend buying and salesman.
Did not come
Earrings are cool. Plugs hold tight, nothing falls off. "Stone" made of plastic mutnovat. It took a long time, but the whole order (8 pcs.) immediately.