SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Consistent with the description, cute, vivid color
Great!
excellent
Not here, alas.
really nice. fast delivery thanks store
The color is a little too Pink compared to the photo
The goods did not come, the store has never made contact
But it doesn't last, it takes off
Fast shipping, great packaging. Did not try the product yet
All very beautiful!
The lip bar color is not 100% as it is in the image is a little darker anyway it is very hydrating with a soft and beautiful color scent dries after several seconds applied. And it certainly doesn't leave that much stain. It seems to last for a few hours. After all I recommend it because the truth is worth it.
I through that this color will be more purple than brown
Szału no
It has arrived fast, such as description, very nice and matte color, I recommend
Not the TOTT color
Very nice!
Super. Beautiful. Convenient. Fast. But bad with tracking. I did not communicate with the store. Dries and charm on the lips. Thank you very much for buying
The goods did not come, the money did not return
Accurate
Beautiful. The store sent the items very soon after the purchase. The purchase arrived in record time and shipment had a tracking number. I am very happy. I will definitely buy more from this seller and I will recommended seller to everyone.
Thank you for the fast delivery, and the gifts are very nice)
As usual very good quality☺️
Really nice color!
Beautiful, excellent quality
20 days delivery. Colour is brighter than picture.
Very pretty exact color my bluff
good, but is it not covered
Great color, matte, good consistency. Arrived fast, 10 days in France
I'm not the first and not the second time I order cosmetics of this brand. I bought in general all that they have and have never been disappointed in the product and store. I advise this store for 200%. For how much I would not order thousands, everything comes in full and even with pleasant gifts, thanks to the store, very nice! The goods come in perfect packaging, so it is suitable for gifts absolutely accurate. On average to SPB in a month.
I ordered them for another 11.11, they came to St. Petersburg only on February 21. Ordered for the new year, came to March 8. And for a long time did not serve the order, about three months
beautiful. thank you the gift
Good lipstick.
Great product, fast shipping, thank you!
Lipstick as a whole is not bad, it keeps well, without special means it will not work out. You need to carefully apply, or after drying, you have to start again. Color, completely not the same, it is clear that in the picture and in life, lipstick can have a different shade, be slightly lighter or darker. In this case, the color and is not close to what I ordered. Below photo for comparison. Too dark, did not like. I will not order any more lipstick
Much darker color significantly poglądowego odbiegający from this with photos.
Color as the picture. Ku mojemu surprise lipstick ultra hard zastyga for mouth and hard I wash off. I am not able to rub off Swatcha handheld using wipes. WITH paragraph also can not be so easy to wash off, unfortunately lip gently the kleją but it no problem. Transmits szła equal two weeks, but tracking no work.
The color is not as pretty as it indicates and it dries out the lips a little, I don't know if I 'd buy it again unless I had a good offer.
Favorite shade of the lipsticks and it looks like the picture.
This is a very matte lipstick and it does not move once it dries. I ordered the color 01 Coquelicot. It’s a very pretty orangey red. Definitely have to moisturize the lips prior to application of this lipstick to prevent staining and drying my lips. It’s also a decent size comparable to regular size liquid lipsticks.
The color did not match my expectations. Much brighter, goes from the lips of Spawn
Great. Second time ordering
The delivery time is very long, the color is a little darker than the picture
Everything is super.
All, as in the photo, color for me Svetlova
Everything is fine. I order not the first time. Very persistent lipstick. Seller recommend. Delivery within a month is the same
good product,shipping took verry verry long
Glitter is very beautiful matte no smell
Putting it is very creamy but once finished painting in a few minutes it begins to dry and it's Matt, one pass. And on top of it when it's dried, it doesn't transfer the color easily. I like it.
Persistent and bright lipstick) saturated carrot color
In the photo it seemed lighter. Lipstick quickly dried, kept long. Water is washed very bad that is good