SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
Not come
Very yellow and ugly looks
Perfect.
Best Concealer
The first shade is very pink even Peach would say, the camera does not convey what in life. In principle, if you mix with some other shade and pick up your own that will be normal. Nice smell
The parcel came exactly for a month! The goods are well packed, everything is whole, boxes are in mica, shelf life on each box! The first impression is very positive! I will test, use with pleasure! As a gift, the store put a sponge and blush! Thank you so much!
Recommend
Super
Good coverage, good aroma, color corresponding to order, good packing, arrived in 1 month
The order came quickly... within 2 weeks. The quality of the whole product is super... packing super... ordered 7 positions the store put as a gift 8... the seller is super. Thank you very much!!! I'll order more... the concealer is good.
Very long delivery. Concealer came up.
корректор довольно желтый, но в целом неплохой, что-то маскирует :) Не очень плотный, но эффект заметен. Пятно в кругу - это он, можно видеть маскировку вен. Аллергии не было.
It's very wight more than picture but it can be used to light some places in the skin, it also have good coverage and you have to blend it very fast ♀️.
Repito la compra de este producto porque me encanta, es de muy buena calidad, lo recomiendo 100%
second time ordering. super fast shipping, love the product
súper.contenta con el.producto ya que no deja la.piel grasa y se funde con el tono de mi piel así que un 10 la rapidez de el.envio tb fue muy rápido
Hermoso producto. Recomendado. Buena calidad, buen cubrimiento.
Perfect. I have a very light skin and this works perfectly for me. covers redness and flaws very well, and you barely see it's on your face. Great for a natural look which I like. Also shipping was unbelievably fast. Thank you so much Focallure.
Perfect quality! I can recommend it to order.
Сам по себе консилер хороший и по нанесению и по стойкости, но сложно угадать с цветом. Заказала 2 и все равно идеально ни один не подошёл, буду использовать как базу по тени. У 1 и 3 оттенков розовый подтон, 3 чуть темнее.
Ранее заказывала цвет N2, он оказался очень светлый, решила перезаказать. На фото они оба в сравнении. Номер 2 более бежевый, несмотря на то, что очень светлый, а первый - розовый, мне так и нужно. Ещё бы под тональный крем подобрать, было бы шикарно))).
Чудесное средство с достаточно плотным покрытием и приятным оттенком. Удобно наносится, быстро засыхает на коже и что важно не оставляет влажного и липкого финиша.
Пришёл заказ быстро. Косметика качественная.
Дошло быстро. Косметика качественная. Упаковано идеально.
"focallure 04 medium honey" в сравнении с "Manhattan weke up concelar 001 naturelle" более розоватый, теплый. При нанесении хорошо ложиться (у меня жирная кожа). Мне по цвету не подошёл. Мне кажется, этот оттенок для девушек с молочно-белым оттенком кожи, немного рыжеватым. Товар доставлен в срок. С Продавцом не связывались.
Очень быстрая доставка! Качественная косметика! Спасибо за подарки!
Консилер классный. Хорошо покрывает. Не растекается. Все соответствует описанию. Отличный магазин. Закажу дополнительно. Спасибо за подарок. Салфетка.
Ok
My second attempt to get in tone) and again did not get (tone 1 turned out to be very pink, my pale skin is very different. In Mercury once I will apparently try to order the lightest shade. In the photo tone 1 and tone 3 in comparison, alas did not fit more than one (
Ultra long delivery. Purchased 2.02 delivery 11.04. Color consistent.
The goods did not come even after the extension. But making a discount on pasta and a quick refund, everything is OK. In the return of money to me, by the way, the store also refused, but Alik decided everything in my favor.
Concealer lies down so much
Color as picture
The order came for 3 weeks. Whole. Very well packed. many thanks for the gifts, very nice.
It has a very soft and pleasant smell, its coverage is good, but the c smell #3 is for pink skins, and #4 for bronzed skins, so I didn't hit the number, yet, I can mix it and adapt it to my c smell. I have a yellow white color♀️. I liked it very much and it came to date despite the confinement we have. I cleaned and disinfected the package before opening it and the products too. It is very important that they do so, we must take all measures. I recommend the products and the store, they are responsible for shipping. Take care of my people. Thank you supplier for your service and products
OK. But the colour was just darker than expected
I ordered number 2 came number 1. minus 1 star.
Excellent product! Packing, product quality! I really liked it, for my money it's just 100/10. Lipstick is not resistant, from the word at all, but what did you want for these funny 140R? It came quickly, in a month. Even for the delivery did not pay, was without tracking, but there was a notification that I can pick up-a huge plus!
Beautiful packaging, it is immediately evident that the manufacturer takes seriously to this issue. The concealer itself is a pleasant consistency, a convenient small bottle. Sorry I did not guess with the color, the shade 03 did not fit me, he has a pink podton, I think I will re-order something for lighter skin. At me she is now quite pale after the winter, here this tone does not fit at all, consider this moment white girls
The color is very light. Instead of hiding dark circles makes them white and blue. I.E. Instead of circles, bags under the eyes turn out
I did not like it at all. It feels like plasticine is then on the face.
it's ok
Fast shipping. Quality is super. For the third time I order this
Concealer is pleasant in application, the smell is pleasant, liked, the color corresponds, generally satisfied with this brand. the store respect!
Very good and covering
Concealer tight, lies well, bruises hide. Excellent)
Looks really good late to be about 2 and a half months
worked well, color to dark for me.
Unfortunately the parcel did not come. Sorry. I really wanted to try this product. I guess I'll order again. The money was returned.