SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
didn't receive
The parcel has not been delivered , negative opinion. I do not recommend .
Nice
Brilliant. Thank you.
Great bag! Good quality! Metallic bronze color.
Great bag! I 've been wanting to do this for a long time. It is placed in it not as much as I would like, but it allows to take only the real necessary)) Delivered fast enough!
The bag is normal, the quality corresponds to the price. Soft, without lining from the inside, it costs the bag, in general and generally normal
Everything's fine!
It went for a long time, but I liked the bag
The goods didn't come. Opened dispute, money returned
I have not received the product
Three months waited. the goods did not come
Roomy delivery to Sakhalin 1 month
Polecam
The goods came. My daughter really liked it, satisfied. Thank you very much
Good product, it's as described
The parcel did not come, but the money was returned...
Hi I did not receive my order when I place an order I leave valuation and send pictures. Thanks
I do not advise ordering... as problems with customs... Especially in Moldova
Bag not delivered, payment returned on dispute
In the program the store set the status of receipt. But I didn't get the bag. Opened the dispute. The seller did not contact. In the end, I didn't get any bags or money back.
Strap little short but hard. Besides all OK. Czekałam 2.5 month..
The thing never came ((((no feedback from the store. Once again we demand a refund!
Great, everyone is happy!
Nothing received, time passed money did not return
The goods did not come, but the money returned
The parcel did not come, the money was returned
All like the photo, great handbag
Long shipping goods OK
Great! Delivery less than a month, not tracked.
My daughter liked it! Beautiful color.
Very cool)
Great handbag. And a good salesman.
Nice bag
Three months passed, the goods did not receive, the store does not want to communicate
Excellent handbag, quality normal.
All as in the description, delivery fast
The bag came much earlier was supposed to come in March, and came in February
Quality is good, delivery is fast.
Came quickly! I order a second, Super
The child is happy, all as in the description
Good design and everything, but you can't adjust because you're missing a piece that can regulate it as long as you want. The strap is small and solo only one pocket In the photos, I have separated the mail so that the error is appreciated.
OK
Thank you. I liked the bag. Delivered quickly. For 2 weeks
The quality is so-so, sewn on an ambulance, for such money will come down, the girth of the belt is small, over the shoulder on the jacket does not wear
A good handbag, came unexpectedly quickly
Good but it takes a long time to arrive
A wonderful bag for 133R, everything you need fits, bought for the summer, but now it's wonderful to wear, I think still in a different color to order
fast delivery,good quality for the money
The bag came within a month. Everything corresponds to the description. Thanks to the store.