support@www.euro-mall.net
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (21) |
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4 Star (3) |
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3 Star (3) |
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2 Star (1) |
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1 Star (13) |
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Did not get it at all, maybe due to corona but app says that it was delivered.
Beautiful.
Excellent product I very much delay your arrival but it is understood by the situation. The store was very nice was always in communication!
very nice & well made necklace
Very beautiful and long, everything is super
I didn't receive my order.
I bought the black and gold and came without black details.
received necklace in 1 month and 6 days ... although its small in size than it seems to be in this store but quaity is good, i like it ...
The painting went.
My girlfriend loved
It's like in the picture, it's nice I like the length. I delay more than a month but because of the coronavirus. So I think it's okay. Thank you
mooi
Order in November. Wait 2 month and nothing.
I didn't get the product, so I couldn't describe the quality of the product.
took long time .. but i am satisfied in the product
Never received.
I got gold, although I ordered silver.
Article never received
I didn't receive anything.
Thank you so much
Very beautiful!
Took forever to get bought on 29/10 the buyer confirmed delivery before. THE product arrived today 26/12. Ie 58 days after purchase Asked enviase carefully because was a gift and box came mixed .. This is my dissatisfaction About the product: Not know Q and A original product so Some scratches on pendant inside Product a little heavier than you imagined more beautiful
The pendant is beautiful, neatly made, a little heavy, but it's not scary. Gift packaging in good condition.
Necklace is really good, ordered with box and box quality and design is also good. Order shipped extremely fast 10/10 would recommend
My request as expected
it looks exactly like the picture! It arrived earlier than what it was written and I live in Canada!
Good condition, very nice
I didn't get it.
Long wait, but worth it with the price I paid. It’s beautiful. In tact. I’m happy. Will buy more stuff from here
Never received the item.. avoid
Really great, loved it!
Beautiful!
It doesn’t really close
Guys don't order this.
The article didn't arrive.
My sunflower didn’t have the same color:(
The order never arrived, and No. they charged me refund, scam.
Good product, maybe a little big but all good
Top Product
They are beautiful! They are equal to design, shipping is super fast to Mexico, super recommended this store! Thank you for everything!
Everything OK