SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.euro-mall.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super beautiful
In the order exactly 48 PCs. Shine is not as pronounced as in the photo
Unfortunately did not come, the money was returned
Love these
Disappointed
Excellent beads, quickly delivered, in 2 weeks
Beads really liked. I took 8mm 48 PCs, but I was sent 47 PCs.
good
poor quality
Beads are consistent with the description, sparkle a fantastically, delivery no short... But now very few things coming soon. Well, that in general have reached.
very nice,
perfetto
Super beautiful, shimmers slightly less than I thought but I have it yet in the sun seen! I had so much larger size need to order. Within 3 weeks delivered
Bien
Perfect!!
awesome
Spectacular. I really liked them.
Nice quality. Fast delivery. Thank you!
Very fast delivery: to Germany in two weeks. The beads are beautiful, without marriage. Seller recommend!
Beautiful beads
Very beautiful stones! Especially in the sun! Thank you so much!
ok
Size 5mm
It came for 4 pcs. more, but 5 PCs. Stones beautiful
90 pieces instead of 95, slightly smaller than the rest. The beads themselves are beautiful, heavy stones.
Wszytko in order, fast shipping and 67 beads came, thank you
배송은 거의 두달 걸렸어요. 남색 빛에 펄감 있어보입니다.
Доставка три недели, очень классные
Товар прекрасен
Получила очень быстро, продавец молодец, классные бусины, спасибо.
Заказываю во 2 раз. Очень нравятся.
consigliato
Классные)
норм, только мелко...
Very beautiful sparkle
Спасибо пришли очень быстро.
ожидала большего размера
Super
good product
Ok5
As in the photo
Beads are beautiful, shine. But instead of 38 PCs came 36 PCs. Went to Krasnoyarsk 1,5 months
The beads are beautiful, assembled in a lace, without a lock. But I do not have one thread, I need one more to make full beads. So order two at once.
91 pieces, but ok
Goods not reached but store oddał money. Thank you.
The beads are chic. Thank you very much to the store. The goods went to Novosibirsk 3 weeks
All ok was delivered with a little delay
Beads sparkle, quality, I advise you to take
I'm very satisfied. The item come in perfect condition and before the end of protection period. I recommend the store and give him full 5 stars!
super